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332 Pages
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What is it about modern organisations that enables them to be successful?
Netflix, Amazon, and Google might be able to attract top talent, but this doesn't guarantee favourable results. Companies that consistently and sustainably achieve valuable outcomes depend on one thing more than any other; effective teams.
Delivery Management is the book that will help you to uncover a discipline that is focussed on enabling teams to deliver value.
In Delivery Management, delivery leader and coach Jonny Williams offers a unique definition of the discipline as three aspects of enablement; impediment removal, coaching, and facilitation.
Delivery Management will introduce you to the approaches, practices, and skills required to enable teams, and help them to uncover ways of working that support their ability to make amazing things happen.
If the teams you work with aren't quite hitting their stride, and delivering value still feels like a distant aspiration, then Delivery Management can help.
In Delivery Management you will learn about:
- Enablement - Having everything required to be effective and achieve valuable outcomes is fundamental.
- Removing Impediments - Ensuring teams can get on with the job of delivering value without something getting in the way.
- Facilitation - Spending time with groups of people and teams in order to make decisions and define a course of action.
- Coaching - Supporting others to adopt new approaches, and maximise their potential, while advocating for self-organisation.
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Industry Reviews
"A truly engaging and story-driven book that answers important questions about Delivery Management, offering valuable insights for experienced and new product practitioners. Jonny paints a clear picture of an emerging discipline that can help teams to realise their potential."
Janna Bastow, Co-founder, ProdPad & Mind the Product
"Jonny has delivered just as he always does: open, engaging and incisive. There is huge richness for all leaders in this book shaping a conversation around an evolving environment with systems and humans at the core. A great read whether a seasoned Delivery Manager, or new to leadership."
Roxane Heaton BEM, Chief Information Officer, Macmillan Cancer Support
"This is THE compendium on modern delivery leadership. Jonny builds on the shoulders of giants, weaving together contemporary product delivery approaches and articulates both the value of delivery roles as well as providing a useful toolbox for aspiring and experienced delivery leaders. A go-to book for those involved in helping product teams to release value for their users."
Aaron Jaffery, Director General, Digital Experience & Client Data, Service Canada
"It's rare for an agile book to correctly capture and align all the conceptual elements, underpinning values and principles, but Jonny Williams has managed it in Delivery Management. Understanding these is far more important than rigid adherence to a framework for any Delivery Manager, new or old. But this isn't just theory because the book gives all the practical techniques to manifest the essential behaviours and approaches for successful delivery. Essential reading for anyone seeking to master Delivery Management."
Barry Traish, Head of Role for Agile Delivery, Department for Work and Pensions
"I see this book as must read material for all delivery professionals, and potentially for other team members in a product team, to build empathy and understanding for the role. By providing a common language and a gamut of practical tools, I'm expecting it to set forward the practice several years."
Laura Burnett, Head of Delivery, Made Tech
"This is a thought-provoking, considered and enlightening guide, based on real-life learnings and experiences, that will help those who are curious about Delivery Management through to challenging those who consider themselves an expert. The focus on enablement, delivering quality and value over quantity and helping to articulate clearly in a digestible way what Delivery Management actually is, are just a few reasons why this is recommended read!"
Zara Powell, TechWomen100 Award Winner & Delivery Director, Zone
"This book has all the information I wished I'd had access to when starting out in Delivery Management. Jonny's details are thoughtful, entertaining, useful, and practical - an absolute joy to read and I'll be referencing this for years to come."
Jon Rhodes, Director & Co-founder, Paper
"This book is an absolute must-have for any new, aspiring or experienced Delivery Manager looking to perfect their craft. Full of useful nuggets, reflection points and practical stories, I simply can't recommend this enough. You will not regret buying this book!"
Nicolas Brown, Agile Coach, ASOS
"Comprehensive and balanced insights about Delivery Management for teams and leadership. A great guide for organisations already working in agile ways and for those looking to adopt. Valuable too for those new to the role of Delivery Manager and those already experienced. A definitive guide."
Himal Mandalia, Former Head of Technology for GOV.UK, GDS
Introduction
1. INTRODUCING DELIVERY MANAGEMENT
Definitions
A New Definition
Complexity
Removing Impediments
Position in the Team
Coaching
Value
Related Disciplines
Conclusion
2. THE DELIVERY MANAGEMENT TOOLBOX
Critical Thinking
Agile Coaching
Agile and Lean Practitioner
Professional Coaching
Facilitation
Mentoring and Teaching
Mastery
Communication
Delivery Support
Planning
Advocating Change
Conclusion
3. A LEADER WHO SERVES
Leadership
Influence
Adaptability
Curiosity
Challenges
Leading by Example
Selflessness
Stepping Back
Conclusion
4. A COACHING STANCE
Coaching Mindset
Professional Coaching
Coaching Techniques
Creating a Safe Space
Making Commitments
An Appropriate Stance
Creating a Lasting Impact
Conclusion
5. THE TEAM AND BEYOND
Teams, Groups, and Communities
Empowered Teams
Team Types
Interaction Modes
Remote Working
Unfamiliar Contexts
DevOps
Working Beyond the Team
Helping to Deliver Value
Conclusion
6. ENABLERS AND CREATORS
Product Managers
Architects and Tech Leads
Triumvirate
Creators
Engineers
Content Designers
UX Designers
User Researchers
Business Analysts
Balance
Conclusion
7. UNIQUE APPROACHES
Kanban
Work In Progress Limits
Information Radiators
Scrum
Adopting New Approaches
Team Reviews
Retrospectives
Daily Planning
Workshops
Shared Values
Psychological Safety
Conclusion
8. INSIDE THE SYSTEM
Systems Thinking
Building on Systems Thinking
Waste
Dependencies
Siloed Working
Team Size
Technical Debt
Decision Making
Outputs vs Outcomes
Continuous Value Delivery
Conclusion
9. CREATING A FOUNDATION
Shared Vision
Facilitation
Work Agreements
Trust
Impediments
Experimentation
Definition of Done
Goal Setting
Forecasting
Conclusion
10. BECOMING A DELIVERY MANAGER
Furthering your Knowledge and Skills
Mentoring
Your Plan
Support
Gaining Experience
Collaboration
Progression
Your Journey
Conclusion
Acknowledgments
References
About the Author
ISBN: 9781739186203
ISBN-10: 1739186206
Published: 30th October 2022
Format: Paperback
Language: English
Number of Pages: 332
Audience: General Adult
Publisher: LIGHTNING SOURCE INC
Dimensions (cm): 23 x 15.5 x 2
Weight (kg): 0.51
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