Delivering Profitable Value

By: Michael J. Lanning

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Paperback | 1 January 2000 | Edition Number 1

At a Glance

Paperback
336 Pages

Edition Type
New edition

Dimensions(cm)
22.86 x 15.24 x 1.91

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$86.75

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"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

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