Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

By: Kenneth Blanchard

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Paperback | 1 February 2006

At a Glance

Paperback
208 Pages

Dimensions(cm)
19.6 x 12.9 x 1.3

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The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.

Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success.

Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

Industry Reviews

'Customer Mania! is the finest distillation of Ken Blanchard's wisdom, convictions and possibility thinking to date. What inspired me most was that it can happen and it is never too late to start!' Tami Heim, former president of Borders, Inc. 'In the long history of management writing, no one has so clearly and memorably extracted, exposed, illustrated and explained the essentials of enlightened and profitable management as Ken Blanchard. Bravo!' Tom Peters

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You Can Find This Book In

Non-Fiction Business & Management Organisational Theory & Behaviour Reference, Information & Interdisciplinary Subjects Encyclopaedias & Reference Works Reference Works Sales & Marketing Customer Services Management & Management Techniques Leadership & Motivation for Management Management of Specific Areas Sales & Marketing Management

Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success Business Ethics & Social Responsibility

The Do-Over
Yum! Meets the One Minute Manager
A Brief History of Yum! Brands
How to Build a Customer-Focused Company the Right Way
The Four Steps
Step One: Set Your Sights on the Right Target
Step Two: Treat Your Customers the Right Way
Step Three: Treat Your People the Right Way
Get the Right People on the Team: Recruiting and Hiring
Give People the Right Start: Training and Development
Give People the Right Help: Performance Management
Get People Wired In: Developing the Right Systems and Processes
Get People Inspired: Creating a Recognition Culture
Give People Opportunities To Grow: Career Planning the Right Way
Step Four: Have the Right Kind of Leadership
Next Steps
The High Hurdle: Cracking the Code on Customer Mania
It's Your Choice: The Yum! Door or the Dumb Door?
Acknowledgments
Table of Contents provided by Publisher. All Rights Reserved.

Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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