Corporate Performance Management

ARIS in Practice

By: Andreas Kronz (Editor), Wolfram Jost (Editor), Helge HeÃ?Â? (Editor), August-Wilhelm Scheer (Editor)

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Hardcover | 17 January 2006

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Hardcover
292 Pages

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23.5 x 15.5 x 2.54

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Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.

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Non-Fiction Business & Management Organisational Theory & Behaviour Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Computing & I.T.Computer Science Accounting & Finance Finance Corporate Finance Business Mathematics & Systems

From Process Documentation to Corporate Performance Management	p. 1
Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer
From Corporate Strategy to Process Performance - What Comes after Business Intelligence?	p. 7
Managing of Process Key Performance Indicators as Part of the ARIS Methodology	p. 31
Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager	p. 45
Corporate Performance Management in Practice
Successful Process and Performance Controlling in the Power Supply Industry at SUWAG Energie	p. 65
No Business Intelligence Without Process Intelligence	p. 77
Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service	p. 99
Performance Management Based on ITIL in the IDS Scheer Customer Interaction Center (CIC)	p. 125
Process Performance Management in Securities Operations at CREDIT SUISSE	p. 135
Closing the Cycle - Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector	p. 153
Performance Management in Power Stations - with openJET, openBMS and ARIS PPM	p. 161
More than Figures - Performance Management of HR-Processes at Vodafone Greece	p. 179
Corporate Performance Management in Logistics and Procurement - Focused Identification of Weak Points with Supply Chain Controlling	p. 191
Continuous Measurement and Analysis of Operations Management Processes - ARIS PPM at E.ON Kernkraft GmbH	p. 203
Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank	p. 219
Increasing Customer Satisfaction with Visualized Root-Cause Analysis - CPM Success in the Mass Market at British Telecom	p. 233
Monetary Assessment of Performance Management in the Health Care System - Process Cost Analysis at Marienhospital Herne	p. 247
Monitoring ITIL Process Performance at DAB Bank	p. 263
Annex: The Authors	p. 273
Table of Contents provided by Ingram. All Rights Reserved.

Corporate Performance Management

ARIS in Practice

At a Glance

Hardcover

Shipping

How to return your order

Defective items

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