Conflict and Communication

By: Fred E. Jandt

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Paperback | 25 April 2016

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Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Fred E. Jandt illustrates how effective communication can be used manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management including chapters examining the challenges of conflict between cultures, the role of emotion in shaping conflict, and the use of technology in online dispute resolution. Each chapter includes multiple cases studies to illustrate concepts and demonstrate application. The case studies draw upon examples from a variety of relevant fields where conflict is commonplace, including business, law and criminal justice, education, and the helping professions. End-of-chapter exercises and activities, including role-plays, also provide students with an opportunity to practice their conflict management and negotiation skills at the end of every chapter.

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