Computer Telephony Integration

By: William A. Yarberry Jr.

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eText | 17 December 2002 | Edition Number 2

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Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies