| Comparing Countries and Regions | |
| E-government Maturity over 10 Years: A Comparative Analysis of E-government Maturity in Select Countries Around the World | p. 3 |
| Framework of E-governance at the Local Government Level | p. 23 |
| A Comparative Study of Contents of E-government Service Websites of Middle East and North African (MENA) Countries | p. 49 |
| Towards E-participation in the Middle East and Northern Europe | p. 71 |
| Evaluation of the Impact and Adoption of E-government Services in the Balkans | p. 91 |
| A Challenging E-journey Along the Silk Road: Lessons Learned from E-governments in China and India | p. 115 |
| Digital Government in North America: A Comparative Analysis of Policy and Program Priorities in Canada, Mexico, and the United States | p. 139 |
| Adoption of Web 2.0 by Canadian and US Governments | p. 161 |
| E-government and Federalism in Italy and Canada-A Comparative Assessment | p. 183 |
| Adoption of E-government by Disadvantaged Groups in the United States and the United Kingdom | p. 201 |
| Implementing E-Government Locally-An Empirical Survey from the European Metropolitan Area Rhine-Neckar | p. 221 |
| Country Case Studies | |
| E-government Adoption Landscape Zambia: Context, Issues, and Challenges | p. 241 |
| Challenges of Effective E-governance: Problems of Transparency, Infrastructure, and Connectivity in Kenya | p. 259 |
| The Politics of E-government in Spain: Between Recent Innovations and Old Inertias | p. 275 |
| Technological Adoption of a Privatised E-government: Implications for Democracy and Socially Marginalised Communities in Brazil | p. 299 |
| The Challenges of E-governance in a Small, Developing Society: The Case of Trinidad and Tobago | p. 313 |
| Towards E-government Transformation in Turkey: Policy and Implementation | p. 331 |
| Measuring E-government Adoption by Governments: The Greek Case | p. 353 |
| Critical Factors for Adoption of E-government: Validity of Adoption Model in Indian Context | p. 371 |
| Conceptualizing and Implementation of E-government in India | p. 391 |
| E-government in the Turkish Republic of Northern Cyprus | p. 409 |
| SCRAN's Development of a Trans-national Comparator for the Standardisation of E-government Services | p. 425 |
| Innovations and Emerging Technologies | |
| Public Participation Geographic Information Systems: A Literature Survey | p. 449 |
| Learning with GIS-Based Monitors in the Netherlands | p. 467 |
| Bridging the Other Divide: An Assessment of the Usability of Trinidad and Tobago Government Ministry Websites | p. 483 |
| E-government in New Zealand: Local Governments, Digital Divides and the National Digital Strategy | p. 505 |
| A Study of E-government and Political Indicators in Developing Nations with and Without Access-to-Information Laws | p. 525 |
| Socializing E-governance: A Parallel Study of Participatory E-governance and Emerging Social Media | p. 543 |
| E-government, Accountability, and Performance: Best-in-Class Governments in European Union Countries | p. 561 |
| The OECD Budgetary Transparency: An Examination of Online Budgetary Information Across European Union Countries | p. 587 |
| Does Size or Geography Matter? Empirical Analysis of Finnish Local Government Services on the Internet | p. 615 |
| E-government Interoperability Framework: A Case Study in a Developing Country | p. 639 |
| Index | p. 663 |
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