Cognitive Work Analysis

"In this erudite and timely text, Neville Stanton and his colleagues have assembled a veritable who's who of scientists to address the crucial ergonomic challenge of cognitive work analysis. In numerous, informative chapters, we are led to a highly practical and applicable understanding of contemporary techniques and future projections for this vital perspective on evolving human work. Informative for those at the cutting edge of science as well as the sharp point of the operational spear, it is a vital resource for those who wish to comprehend and actively contribute to the future of the human condition."
-Peter A. Hancock, University of Central Florida, USA

"This book contains a collection of contributions from leading scholars who specialize in the area of Cognitive Work Analysis, offering a wide range of illustrations and examples of diverse work domains. An excellent resource for researchers and practitioners, reflecting the state of the art in Cognitive work Analysis and demonstrating how this analytic framework can be applied to important problems in socio-technical design."
-Dr Gavan Lintern, Cognitive Systems Design, Australia

"Cognitive Work Analysis (CWA) reflects a shift in perspective for design thinking. This is a shift from a focus on human-machine or human-computer interaction to a focus on human-work interaction. This shift is essential for domains such as nuclear power, healthcare, and urban planning where success is no longer guaranteed by procedural compliance with a priori rules. The diverse examples provided in this volume will help readers to appreciate the nuances of CWA so that they will be better able to adapt the methods to the particulars of their own complex design challenges."
-John M. Flach, Wright State University, USA