| Preface | p. xi |
| About the Author | p. xiii |
| Acknowledgments | p. xv |
| About APICS | p. xvii |
| Web Added Value | p. xix |
| What Is ERP? | p. 1 |
| Top-Management Planning | p. 2 |
| Master Production Scheduling and Materials Management | p. 4 |
| Data Accuracy | p. 7 |
| Bill of Material Accuracy | p. 7 |
| Inventory Balance Accuracy | p. 8 |
| Integration with Lean and Six Sigma | p. 10 |
| ERP as the Starting Point | p. 12 |
| Class A ERP Performance | p. 17 |
| Material Requirements Planning | p. 17 |
| Manufacturing Resource Planning | p. 18 |
| The Class A ERP Standard of Today | p. 24 |
| Class A ERP Certification | p. 27 |
| Summary | p. 31 |
| Business Planning | p. 33 |
| Business Imperatives | p. 36 |
| Top-Level Management Systems | p. 37 |
| Tricks in Building the Right Business Plan | p. 38 |
| Financial Objectives Planning | p. 38 |
| Internal Business Process | p. 40 |
| Learning and Growth | p. 42 |
| Customer Influences on Business Imperative Choices | p. 44 |
| Supply Chain Influences on Business Imperative Choices | p. 45 |
| Technology Affecting Business Imperative Decisions | p. 46 |
| How Many Business Imperatives Should You End Up With? | p. 47 |
| Linking the Financial Plans with the S&OP Process | p. 48 |
| Product Planning in Class A ERP | p. 49 |
| The Class A Measurement for Business Planning | p. 49 |
| Talent Review | p. 51 |
| Process Ownership of the Business Plan | p. 52 |
| Summary | p. 52 |
| Sales and Marketing Planning: Creating the Demand Plan | p. 55 |
| Business Planning as an Input to Demand Planning | p. 56 |
| Marketing Plans as an Input to Demand Planning | p. 57 |
| Sales Planning as an Input to Demand Planning | p. 59 |
| Historical Inputs to the Demand Planning Process | p. 61 |
| Understanding the Outputs of Demand Planning | p. 62 |
| The Weekly Demand Review | p. 62 |
| Process Ownership in the Demand Plan | p. 65 |
| The Measurement Process for the Class A Demand Plan | p. 66 |
| Operations Planning | p. 71 |
| Product Families | p. 74 |
| Elements of Operations Planning | p. 76 |
| Sales and Operations Planning | p. 87 |
| Participants to the S&OP and Their Roles in Larger Multiplant Environment | p. 89 |
| Some Thoughts on Alternative Labels for S&OP | p. 91 |
| Roles in the S&OP Meeting | p. 91 |
| Timing for the S&OP Process and the "Monthly Closing of the Books" | p. 94 |
| Agenda for the Pre-S&OP | p. 96 |
| The Spreadsheets for Both the Pre-S&OP and the S&OP Processes | p. 98 |
| Summary: Keys to the Success of the S&OP Process | p. 99 |
| Master Scheduling | p. 103 |
| The Master Production Schedule | p. 103 |
| Capacity Planning in the Master Production Schedule | p. 108 |
| Rules for Level Loading | p. 114 |
| Linking to the Operations Plan | p. 115 |
| Master Scheduler's Role | p. 119 |
| Master Scheduling Metrics | p. 121 |
| Management Systems Requirements | p. 123 |
| Process Ownership | p. 125 |
| Class A ERP Material Planning | p. 127 |
| Order Policy Decisions | p. 129 |
| ABC Stratification | p. 131 |
| Process Ownership in Material Planning | p. 131 |
| Material Planning Metrics | p. 132 |
| Integration with Lean and Six Sigma | p. 132 |
| Running the Net-Change Calculation | p. 134 |
| Inventory Management | p. 136 |
| Class A ERP Data Accuracy Requirements | p. 139 |
| Inventory Location Balance Accuracy | p. 139 |
| Inventory as an Asset | p. 140 |
| Allowing the Elimination of Buffer Inventory | p. 140 |
| Control Groups | p. 141 |
| Physical Inventory | p. 148 |
| Eliminating the Physical Inventory Forever | p. 148 |
| Process Owner of Inventory Accuracy | p. 149 |
| Inventory Accuracy Metrics | p. 150 |
| Bill of Material and Routing Record Accuracy | p. 151 |
| Summary | p. 158 |
| Class A ERP Procurement Process | p. 159 |
| Why Develop Partnerships with Suppliers? | p. 161 |
| Selecting Suppliers for Partnerships | p. 162 |
| Implementing Supplier Partnerships | p. 165 |
| Aligning the Sales and Operations Planning Processes | p. 167 |
| Information Sharing | p. 168 |
| A Word About Reverse Auctions | p. 168 |
| Logistics as a Competitive Advantage | p. 169 |
| Supplier Performance Ratings and Certification | p. 170 |
| Integration of Lean and Six Sigma in Procurement | p. 172 |
| Process Ownership in Procurement | p. 172 |
| Class A Metrics in Procurement | p. 173 |
| Shop Floor Control | p. 175 |
| Communicating the Schedule to the Factory | p. 177 |
| The Role of Material Requirements Planning | p. 179 |
| Functional Manufacturing Versus Process Flow | p. 180 |
| Dealing with the Word "Can't" | p. 183 |
| Setup/Changeover Reduction | p. 184 |
| Customer-Focused Six Sigma Quality | p. 186 |
| Employee Involvement | p. 188 |
| Team Planning and Management | p. 189 |
| Kaizen Events on the Factory Floor | p. 192 |
| Areas of Waste | p. 194 |
| 5-S Housekeeping and Workplace Organization | p. 195 |
| Simple Problem-Solving Tools | p. 196 |
| Process Owners for Shop Floor Control | p. 197 |
| The Metrics in Shop Floor Control | p. 198 |
| First-Time Quality | p. 199 |
| Safety | p. 200 |
| Customer Service | p. 201 |
| Rules of Engagement | p. 203 |
| Customer Service Exceptions | p. 204 |
| Deliver on Time or Ship on Time | p. 204 |
| Process Ownership for Customer Service | p. 205 |
| The Metric for Customer Service | p. 206 |
| Shipping Ahead of the Promise Date | p. 206 |
| Class A ERP Project Management/Six Sigma Process Integration | p. 207 |
| Class A Project Management | p. 208 |
| Lean-Focused Project Management | p. 209 |
| Six Sigma-Focused Project Management | p. 212 |
| Defects | p. 215 |
| Project Management Structure | p. 215 |
| Class A ERP Management System | p. 219 |
| Weekly Performance Review | p. 220 |
| Clear-to-Build | p. 224 |
| Weekly Project Review | p. 224 |
| Daily Management System Events | p. 224 |
| Other Management Systems in the Business | p. 229 |
| Education and Training | p. 231 |
| Class A ERP Education | p. 231 |
| Training Requirements | p. 234 |
| DVD Education for ERP | p. 243 |
| Class A ERP Performance Metrics | p. 245 |
| Barometric and Diagnostic Measures | p. 245 |
| Starting the Metric Process in Class A | p. 249 |
| Weekly Performance Review | p. 250 |
| Posting the Metrics | p. 250 |
| A Word About ERP Software | p. 253 |
| Class A ERP Implementation | p. 257 |
| Steps for Successful Class A ERP Implementation | p. 257 |
| Summary | p. 265 |
| Class A ERP Integration with Lean and Six Sigma | p. 267 |
| Best-in-Class Lean | p. 267 |
| Lean Tools | p. 271 |
| Customer-Focused Quality (Six Sigma) | p. 273 |
| Other Six Sigma Tools | p. 278 |
| The Role of Consultants in Class A ERP | p. 281 |
| Payback | p. 282 |
| Summary of Class A ERP Certification Criteria | p. 285 |
| Steps for Successful Class A ERP Implementation | p. 292 |
| Index | p. 293 |
| Table of Contents provided by Ingram. All Rights Reserved. |