Business Process Outsourcing

The Competitive Advantage

By: Rick L. Click, Thomas N. Duening

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Hardcover | 8 October 2004 | Edition Number 1

At a Glance

Hardcover
241 Pages

Dimensions(cm)
23.25 x 16.15 x 2.26

Hardcover

$194.75

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Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.<br> This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.<br> * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.<br> * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.<br> * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

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