Bridging Differences

PREFACE 1. Communicating with Strangers An Overview of the Communication Process Managing Uncertainty and Anxiety Effective Communication Study Questions Applications Notes 2. Understanding Cultural Differences Culture Individualism-Collectivism Other Dimensions of Cultural Variability Cultural Identity Study Questions Applications Notes 3. Understanding Group Differences Social Identities Ethnicity and Ethnic Identity Identities Based on Gender, Disability, Age, and Social Class Study Questions Applications Notes 4. Having Expectations for Strangers The Nature of Expectations Stereotypes Intergroup Attitudes Changing Our Intergroup Expectations Study Questions Applications Notes 5. Attributing Meaning to Strangers' Behaviors The Perception Process The Attribution Process Culture and Attributions Personality Factors Influencing Our Attributions Improving the Accuracy of Our Attributions Study Questions Applications Notes 6. Exchanging Messages with Strangers The Nature of Language and Nonverbal Messages Cultural Differences in Language Usage Cultural Differences in Nonverbal Communication Language Usage in Communicating with Strangers Improving the Quality of Messages Exchanged with Strangers Study Questions Applications Notes 7. Being Perceived as Competent Communicators Defining Perceived Competence Motivation Knowledge Skills Study Questions Applications Notes 8. Managing Intergroup Conflict The Nature of Conflict Cultural and Ethnic Differences in Conflict Face Concerns Characteristics of Intergroup Conflict Managing Intergroup Conflict Study Questions Applications Notes 9. Developing Relationships with Strangers Similarities and Differences Across Groups Intergroup Relationships Intergroup Relationship Development Romantic Relationships Study Questions Applications Notes Notes Notes 10. Building Community with Strangers The Nature of Community Characteristics of Community Community and Public Life Civic Engagement Diversity and Community Ethical Issues in Building Community with Strangers Principles of Community Building Study Questions Applications Notes REFERENCES INDEX ABOUT THE AUTHOR