Humanizing Health Care

Creating Cultures of Compassion With Nonviolent Communication

By: Melanie Sears RN

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Paperback | 15 October 2010

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The tenets of Nonviolent Communication are applied to a variety of settings, including the workplace, the classroom, and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.

Focusing on the language used in the health care system, this manual teaches health care administrators, nurses, physicians, and mental health practitioners how to create lasting, positive improvements to patient care and the workplace environment. Arguing that a crisis within health care is the inability of many professionals to relate to the personal, human dimension of their work, this reference teaches how to counteract the negativity that certain labels, diagnosis, judgments, and analyses can cause and shows how to better integrate a culture of compassion, empathy, and honesty. Readers will also learn an effective framework to reduce health care staff burnout and turnover, create a culture of mentorship and learning, compassionately diffuse “problem patients,” and effectively address systemic barriers to care as they arise.

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You Can Find This Book In

Non-Fiction Politics & Government Central Government Central Government Policies Medicine Medicine in General Public Health & Preventive Medicine Health Systems & Services Medical Profession Doctor Patient Relationship Family & Health Home Nursing & Caring

Relationships & Families: Advice & Issues Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies

Preface	p. vii
Acknowledgments	p. ix
A Crisis in Health Care	p. 1
Understanding Nonviolent Communication	p. 5
From Domination to Partnership: The Evolution of Health Care Systems	p. 21
The Languages of Diagnosis, Judgment, Analysis, and Labeling	p. 37
From "Power Over" to "Power With": The Case of Psychiatric Medicine	p. 59
Compassion, Empathy, and Honesty: A Road Map for Creating Life-serving Systems of Care	p. 77
Index	p. 90
The Four-Part Nonviolent Communication Process	p. 98
Some Basic Feelings and Needs We All Have	p. 99
About PuddleDancer Press	p. 100
Trade Books From PuddleDancer Press	p. 101
About the Author	p. 102
Table of Contents provided by Ingram. All Rights Reserved.

Humanizing Health Care

Creating Cultures of Compassion With Nonviolent Communication

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How to return your order

Defective items

You Can Find This Book In

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