EVOLVING LIBRARIES, 1. Reflections on Academic Libraries in the 21st Century, 2. People First: A New Zealand Approach to Staff, Structure and Service, 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom, 4. The New Academic Library and Student Services, 5. An Evaluation of Selected ASERL Web Pages: âBest Practicesâ for Serving Distance Learners, 6. Video Reference and the Library Kiosk: Experimentation and Evaluation, 7. Totem Kiosk, Not Just for the Hotel Lobby, 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services, 9. 24-Hour Service at Georgia Southern University: 1989-2007, 10. ALIâ"A Digital Archive of DAISY Books, STAFF DEVELOPMENT, 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity, 12. Improving Circulation Services Through Staff Involvement, 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library, 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training, 15. Student Workers: Cross Training in the Academic Environment, 16. Stacks Tour Project Presents Staff Development Opportunity, COLLECTION MAINTENANCE, 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround, 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials, 19. Managing Lost and Missing Books, EQUIPMENT CIRCULATION, 20. Circulation on the Goâ"Implementing Wireless Laptop Circulation in a State University Academic Library, 21. Laptop Circulation at Eastern Washington University, 22. Beyond âClassroomâ Technology: The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks, 23. Computer Reservation System, COURSE RESERVES & COPYRIGHT, 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves, 25. Electronic Reserves, Copyright, and CMS Integrationâ" Six Years Later, 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries, 27. Textbooks 101: Textbook Collection at the University of Minnesota, INTERLIBRARY LOAN & DOCUMENT DELIVERY, 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery, 29. Books-on-Demand Pilot Program: An Innovative âPatron-centricâ Approach to Enhance the Library Collection, 30. Having Java in the Library Doesnât Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University, 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries, 32. We Deliver! Randall Express Delivery Service, 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma, 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University, 35. Web Sites for Best Practices
