Assertiveness at Work

Fielding unreasonable requests from your colleagues?

Facing a lack of cooperation from another department?

Disagreeing with a strong-willed senior manager?

Taking an unpopular decision?

Working with a demanding customer?

The outcome will be different according to how you approach each situation. Will you be aggressive and angry, sit back and wait, or be assertive and effective?

Assertiveness at Work tackles the realities of modern business life - the uncomfortable situations that can arise with flatter structures, tough workloads, demanding hours, and the need to exert influence across traditional boundaries. In these situations, successful people need assertiveness in order to achieve their goals.

Whether you are a line manager, project leader, specialist, or key member of a team, this book gives practical guidance for developing you own natural assertiveness to benefit both yourself and you organisation:

• Success scenarios for everyday situations
• Hints and suggestions that you can use right away
• Insights into the hidden forces behind your own and other people's behaviour
• Tried and tested exercises for developing and maintaining assertiveness

About the author:

Ken and Kate Back have specialised in assertiveness training for people at work for more than twenty years. In the third edition of this practical, best-selling book, Ken and Kate have brought together their experience in training thousands of people to be more assertive at work. They include new guidance on how assertion can help you handle constant change, manage your career, and negotiate effectively.