Application Service Providers (ASPs)

A Manager's Guide

By: John Harney

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Paperback | 19 November 2001

At a Glance

Paperback
336 Pages

Dimensions(cm)
22.86 x 18.42 x 1.91

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Maximize the benefits of ASP relationships -- and minimize the risks

-- Up-to-the-minute coverage for navigating an ASP industry that's changing rapidly.

-- Evaluating ROI, reliability, security, performance, risk factors, and much more.

The benefits of working with Application Service Providers (ASPs) can be compelling -- faster rollouts, lower costs, less time spent on implementation and maintenance, and a greater opportunity to focus on your organization's core competencies. Unfortunately, the risks of ASP relationships are far from insignificant. In this book, the President of ASPWatch shows IT managers exactly how to navigate the risks, and use ASPs for maximum competitive advantage. John Harney presents a complete roadmap for any IT decision-maker considering outsourcing to ASPs. He offers expert guidance for answering questions like: What costs are involved? How secure and viable is your ASP? How do you choose the right ASP? You'll learn practical criteria for identifying possible ASP partners; choosing amongst ostensibly similar ASPs; evaluating services, performance, and ROI; and negotiating service level agreements that meet your business requirements. For everyone considering or using Application Service Providers, including IT executives and managers, line-of-business managers, Web and e-business professionals, and consultants.

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You Can Find This Book In

Non-Fiction Business & Management Business Aspects of E-Commerce Business Studies in General Business Mathematics & Systems Computing & I.T.Computer Science Computer Networking & Communications Computer Hardware Personal Computers Digital Lifestyle & Online World: Consumer & User Guides Internet Guides & Online Services

Management & Management Techniques Management of Specific Areas Knowledge Management Entrepreneurship / Start-ups Business Applications Information Technology General Issue

Preface
Acknowledgments
The Tangled Roots of the ASP Phenomenon	p. 1
The ASP Coalition - No Single Vendor Can Do It All	p. 15
The ASP Hardware Platform	p. 35
The Data Center	p. 47
The ASP Network	p. 59
Varieties of ASP	p. 79
Security Issues for ASPs	p. 103
ASP Service-Level Agreements	p. 125
ASP Pricing Models	p. 139
ASP Customer Service and Technical Support	p. 149
Enabling Technologies for ASPs	p. 171
The ASP Channel	p. 195
What's Ahead for ASPs?	p. 213
Guide to Location of ASP Case Studies in Different Chapters	p. 231
xSPs (ASP-Enabling Companies)	p. 233
Selected ASPs in Major Vertical Markets	p. 235
Selected ASPs Offering Major Types of Hosted Applications	p. 239
Defining Your Low-Level ASP Requirements	p. 245
ASP Organizations and Publications	p. 273
Bibliography	p. 275
Glossary	p. 281
Index	p. 295
Table of Contents provided by Blackwell. All Rights Reserved.

Application Service Providers (ASPs)

A Manager's Guide

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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