Agent-based Supply Network Event Management

By: Roland Zimmermann

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Paperback | 18 January 2006

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340 Pages

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"Supply Chain Event Management (SCEM)" is one of the major topics in application-oriented Supply Chain Management. However, many solutions lack conceptual precision and currently available client-server SCEM-systems are ill-suited for complex supply networks in today's business environment. Agent-based proactive information logistics promises to overcome existing deficits by providing event-related information to all participants in the distributed environment. Hence, follow-up costs of disruptive events are significantly reduced for all network participants and performance of a supply network is increased.

In this book a thorough analysis of the event management problem domain is the starting point to develop a generic agent-based approach to Supply Network Event Management. The main focus lies on practical issues of event management (e.g., semantic interoperability) and economic benefits to be achieved with agent technology in this state-of-the-art problem domain.

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Non-Fiction Computing & I.T.Computer Networking & Communications Computer Programming & Software Development Computer Science Artificial Intelligence Business & Management Management & Management Techniques

Introduction	p. 1
Event Management in Supply Networks	p. 5
Problem	p. 5
Event-related Information Logistics	p. 5
Supply Networks	p. 9
Formal Specification of the Problem	p. 14
Requirements of an Event Management Solution	p. 17
General Requirements	p. 19
Functional Requirements	p. 20
Data Requirements	p. 22
Implications	p. 24
Potential Benefits	p. 24
Benefits for Single Enterprises	p. 24
Analysis of Supply Network Effects	p. 27
Benefits for Supply Networks	p. 30
Summary on Potential Benefits	p. 32
Existing Approaches	p. 34
Tracking Systems	p. 34
SCEM Software	p. 39
Conclusion on Existing Approaches	p. 47
Information Base for Event Management	p. 49
Data Model	p. 49
Representation of the Supply Network Domain	p. 49
Aggregation and Refinement of Status Data	p. 57
Disruptive Event Data for Decision Support	p. 61
Extendable Data Structures	p. 64
Semantic Interoperability	p. 65
Requirements for Semantic Interoperability	p. 65
Existing Approaches	p. 68
Ontology for Supply Network Event Management	p. 70
Data Sources	p. 74
Data Bases	p. 75
Internet Sources and Web Services	p. 78
Radio Frequency Identification Technologies	p. 82
Event Management Functions	p. 87
Information Gathering in Supply Networks	p. 87
Trigger Events	p. 88
Inter-organizational Information Gathering	p. 89
Proactive and Flexible Monitoring	p. 96
Critical Profiles	p. 97
Discovery of Critical Profiles	p. 100
Continuous Assessment of Critical Profiles	p. 105
Analysis and Interpretation of Event Data	p. 113
Basic Approach	p. 113
Data Interpretation with Fuzzy Logic	p. 115
Aggregated Order Status	p. 116
Assessment of Disruptive Events	p. 120
Adjustment of Milestone Plans	p. 122
Distribution of Event Data	p. 127
Alert Management Process	p. 128
Alert Decision Management	p. 129
Escalation Management	p. 133
Selection of Recipient and Media Type	p. 136
Selection of Content	p. 139
Event Management Process	p. 141
Event Management Functions	p. 141
Distributed Event Management in Supply Networks	p. 143
Agent-based Concept	p. 145
Software Agents and Supply Network Event Management	p. 145
Introduction to Software Agents	p. 145
Benefits of Agent Technology for Event Management	p. 149
Related Work in Agent Technologies	p. 151
Agent Oriented Software Engineering	p. 154
Approaches	p. 154
AUML for Supply Network Event Management	p. 157
Agent Society for Supply Network Event Management	p. 161
Roles and Agent Types	p. 161
Agent Interactions	p. 166
Institutional Agreements	p. 173
Coordination Agent	p. 175
Structure	p. 175
Behaviors	p. 176
Interactions	p. 181
Surveillance Agent	p. 182
Structure	p. 182
Behaviors	p. 184
Interactions	p. 188
Discourse Agent	p. 189
Structure	p. 189
Behaviors	p. 190
Interactions	p. 193
Wrapper Agent	p. 195
Structure	p. 195
Behaviors	p. 196
Interactions	p. 198
Prototype Implementations	p. 201
Generic Prototype	p. 201
Overview	p. 202
Ontology Integration	p. 206
Coordination Agent	p. 211
Surveillance Agent	p. 217
Discourse Agent	p. 222
Wrapper Agent	p. 224
Supply Network Testbed	p. 226
Simulated Enterprise Data Base	p. 226
Simulator	p. 227
Industry Showcase	p. 229
Overview	p. 229
Coordination Agent	p. 231
Surveillance Agent	p. 236
Wrapper Agent	p. 240
Evaluation	p. 243
Concept	p. 243
Constraints to an Evaluation	p. 243
Multi-dimensional Evaluation	p. 244
Analytical Evaluation	p. 248
Effects of SNEM Cycles	p. 248
Costs of Event Management	p. 250
Cost-Benefit-Model and Benchmarks	p. 253
Supply Network Effects	p. 258
Event Management with Profiles	p. 259
Conclusions	p. 266
Experimental Evaluation	p. 267
Reaction Function	p. 267
Experimental Results	p. 270
Cost-Benefit Analysis	p. 273
Conclusions	p. 275
Showcase Evaluation	p. 276
Prototype Assessment	p. 276
Analysis of Follow-up Costs	p. 278
Conclusions	p. 282
Summary - Benefits and Constraints	p. 283
Conclusions and Outlook	p. 287
Supply Network Event Management	p. 287
Further Research Opportunities	p. 289
Object Chips for Supply Network Event Management	p. 290
Event Management in other Domains	p. 292
Integration and Acceptance Issues	p. 292
Appendices	p. 295
References	p. 309
Table of Contents provided by Ingram. All Rights Reserved.

Agent-based Supply Network Event Management

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Paperback

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