| Introduction | p. 1 |
| Event Management in Supply Networks | p. 5 |
| Problem | p. 5 |
| Event-related Information Logistics | p. 5 |
| Supply Networks | p. 9 |
| Formal Specification of the Problem | p. 14 |
| Requirements of an Event Management Solution | p. 17 |
| General Requirements | p. 19 |
| Functional Requirements | p. 20 |
| Data Requirements | p. 22 |
| Implications | p. 24 |
| Potential Benefits | p. 24 |
| Benefits for Single Enterprises | p. 24 |
| Analysis of Supply Network Effects | p. 27 |
| Benefits for Supply Networks | p. 30 |
| Summary on Potential Benefits | p. 32 |
| Existing Approaches | p. 34 |
| Tracking Systems | p. 34 |
| SCEM Software | p. 39 |
| Conclusion on Existing Approaches | p. 47 |
| Information Base for Event Management | p. 49 |
| Data Model | p. 49 |
| Representation of the Supply Network Domain | p. 49 |
| Aggregation and Refinement of Status Data | p. 57 |
| Disruptive Event Data for Decision Support | p. 61 |
| Extendable Data Structures | p. 64 |
| Semantic Interoperability | p. 65 |
| Requirements for Semantic Interoperability | p. 65 |
| Existing Approaches | p. 68 |
| Ontology for Supply Network Event Management | p. 70 |
| Data Sources | p. 74 |
| Data Bases | p. 75 |
| Internet Sources and Web Services | p. 78 |
| Radio Frequency Identification Technologies | p. 82 |
| Event Management Functions | p. 87 |
| Information Gathering in Supply Networks | p. 87 |
| Trigger Events | p. 88 |
| Inter-organizational Information Gathering | p. 89 |
| Proactive and Flexible Monitoring | p. 96 |
| Critical Profiles | p. 97 |
| Discovery of Critical Profiles | p. 100 |
| Continuous Assessment of Critical Profiles | p. 105 |
| Analysis and Interpretation of Event Data | p. 113 |
| Basic Approach | p. 113 |
| Data Interpretation with Fuzzy Logic | p. 115 |
| Aggregated Order Status | p. 116 |
| Assessment of Disruptive Events | p. 120 |
| Adjustment of Milestone Plans | p. 122 |
| Distribution of Event Data | p. 127 |
| Alert Management Process | p. 128 |
| Alert Decision Management | p. 129 |
| Escalation Management | p. 133 |
| Selection of Recipient and Media Type | p. 136 |
| Selection of Content | p. 139 |
| Event Management Process | p. 141 |
| Event Management Functions | p. 141 |
| Distributed Event Management in Supply Networks | p. 143 |
| Agent-based Concept | p. 145 |
| Software Agents and Supply Network Event Management | p. 145 |
| Introduction to Software Agents | p. 145 |
| Benefits of Agent Technology for Event Management | p. 149 |
| Related Work in Agent Technologies | p. 151 |
| Agent Oriented Software Engineering | p. 154 |
| Approaches | p. 154 |
| AUML for Supply Network Event Management | p. 157 |
| Agent Society for Supply Network Event Management | p. 161 |
| Roles and Agent Types | p. 161 |
| Agent Interactions | p. 166 |
| Institutional Agreements | p. 173 |
| Coordination Agent | p. 175 |
| Structure | p. 175 |
| Behaviors | p. 176 |
| Interactions | p. 181 |
| Surveillance Agent | p. 182 |
| Structure | p. 182 |
| Behaviors | p. 184 |
| Interactions | p. 188 |
| Discourse Agent | p. 189 |
| Structure | p. 189 |
| Behaviors | p. 190 |
| Interactions | p. 193 |
| Wrapper Agent | p. 195 |
| Structure | p. 195 |
| Behaviors | p. 196 |
| Interactions | p. 198 |
| Prototype Implementations | p. 201 |
| Generic Prototype | p. 201 |
| Overview | p. 202 |
| Ontology Integration | p. 206 |
| Coordination Agent | p. 211 |
| Surveillance Agent | p. 217 |
| Discourse Agent | p. 222 |
| Wrapper Agent | p. 224 |
| Supply Network Testbed | p. 226 |
| Simulated Enterprise Data Base | p. 226 |
| Simulator | p. 227 |
| Industry Showcase | p. 229 |
| Overview | p. 229 |
| Coordination Agent | p. 231 |
| Surveillance Agent | p. 236 |
| Wrapper Agent | p. 240 |
| Evaluation | p. 243 |
| Concept | p. 243 |
| Constraints to an Evaluation | p. 243 |
| Multi-dimensional Evaluation | p. 244 |
| Analytical Evaluation | p. 248 |
| Effects of SNEM Cycles | p. 248 |
| Costs of Event Management | p. 250 |
| Cost-Benefit-Model and Benchmarks | p. 253 |
| Supply Network Effects | p. 258 |
| Event Management with Profiles | p. 259 |
| Conclusions | p. 266 |
| Experimental Evaluation | p. 267 |
| Reaction Function | p. 267 |
| Experimental Results | p. 270 |
| Cost-Benefit Analysis | p. 273 |
| Conclusions | p. 275 |
| Showcase Evaluation | p. 276 |
| Prototype Assessment | p. 276 |
| Analysis of Follow-up Costs | p. 278 |
| Conclusions | p. 282 |
| Summary - Benefits and Constraints | p. 283 |
| Conclusions and Outlook | p. 287 |
| Supply Network Event Management | p. 287 |
| Further Research Opportunities | p. 289 |
| Object Chips for Supply Network Event Management | p. 290 |
| Event Management in other Domains | p. 292 |
| Integration and Acceptance Issues | p. 292 |
| Appendices | p. 295 |
| References | p. 309 |
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