A Guide to Computer User Support for Help Desk and Support Specialists - Fred Beisse

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A Guide to Computer User Support for Help Desk and Support Specialists

By: Fred Beisse

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Multi-Item Pack | 23 September 2014 | Edition Number 6

At a Glance

Multi-Item Pack
688 Pages

Edition Type
Revised

Dimensions(cm)
23.2 x 18.6 x 2.8

Multi-Item Pack

$418.75

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse''s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client''s specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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