50 Ways to Fool Your User

Section I The best working place in the world. 1.1. Toilet paper. 1.2. First create a call. 1.3. Working from a distance. 1.4. Color, plants, light and productivity. 1.5. Control. 1.6. Meeting misery. 1.7. Managers are paid to support. 1.8. A place of my own with smart environments. 1.9. The static chair. 1.1. Office or gym. 1.11. Waiting time at work. 1.12. Open plan office disturbances. 1.13. Adjusting the office chair. 1.14. Stop the meetings. Section II Where am I?. 2.1. Comfort is relative. 2.2. It speaks for itself. 2.3. Boredom doesn't work. 2.4. People accept misery. 2.5. Experts van have value. 2.6. Saving energy. 2.7. Reward. 2.8. In line in the supermarket. Section III Is your home your castle?. 3.1. Look before you leap (or sleep). 3.2. Replacing the duvet cover. 3.3. Opening food packaging. 3.4. Remote control. 3.5. The knife with jam. 3.6. Replacing the door handle. 3.7. The rear light of the bicycle. 3.8. The rain shower. Section IV Do you really love your computer?. 4.1. Login. 4.2. Software just does what it wants. 4.3. The AI call centre. 4.4. The automatic update. 4.5. Too much data. Section V Ouch, why does it hurt?. . 5.1. Sit and stand with the right controls. 5.2. Neck pain caused by noise. Section VI Do you really like travelling?. 6.1. Online ticket for public transport. 6.2. The middle seat on the plane. 6.3. Opening the sink drain. 6.4. The controls. 6.5. Check-in at the hotel. 6.6. Starting the car engine. 6.7. The smart environment. 6.8. Transportation delay. 6.9. Stuck in the aircraft seat. 6.1. Consistency. 6.11. The sleeper train. 6.12. Hand luggage. Section VII Lessons learned. 7. How not to fool a user. Epilogue.