Develop Your Assertiveness, 2nd Edition

Creating Success Series

By: Sue Bishop

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Paperback | 4 May 2010 | Edition Number 2

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Being assertive is being able to express yourself with confidence so that you don't have to resort to being passive, aggressive or manipulative. By developing assertiveness and becoming aware of our own strengths and weaknesses, you can learn how best to modify your behaviour in social and business interactions.

Develop Your Assertiveness offers simple techniques to enable you to become more assertive. Simply reading Develop Your Assertiveness will not make you more assertive, but if you work through exercises and activities it includes, practicing face-to-face dialogue with friends, colleagues or a group, you will be able to measure your progress and reach your goal.

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You Can Find This Book In

Non-Fiction Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success Kids & Children's Books Personal & Social Issues Self-Awareness & Self-Esteem for Children & Teenagers Business & Management Management & Management Techniques

Introduction	p. 1
To be, or not to be?	p. 3
Conditioning	p. 3
Appropriate behaviour choice	p. 4
Prepare to assert yourself	p. 9
Tension control	p. 11
Inner calm	p. 12
Positive thinking	p. 15
Self-awareness and self-esteem	p. 16
Positive self-image	p. 18
Positive language	p. 20
Positive affirmations	p. 22
Positive outcomes	p. 25
Rights and wrongs	p. 29
Everyone's basic rights	p. 30
Now and then	p. 35
How assertive are you?	p. 35
Now see hear	p. 41
Listening	p. 41
The art of small talk	p. 43
Conflict resolution	p. 46
Body talk	p. 51
Body language	p. 51
Relationships	p. 59
Matching	p. 60
Mirroring	p. 62
Why bother to match and mirror?	p. 62
Relationships with relatives	p. 63
Words and phrases	p. 69
Direct, assertive communication	p. 69
Honesty	p. 75
Spontaneity	p. 77
Power	p. 81
Confident delivery	p. 81
Volume and intonation	p. 82
Projection	p. 85
Position and status	p. 85
Yes and no	p. 91
Making and refusing requests	p. 91
Broken record technique	p. 93
Problem people	p. 101
The irate	p. 102
The stayer	p. 103
The rabbit	p. 104
Your boss	p. 105
The critic	p. 108
Tricky situations	p. 115
Giving criticism	p. 115
Compliments	p. 117
Asking for a rise, promotion or career move	p. 118
Being interviewed	p. 120
Presentations	p. 122
Meetings	p. 124
Conclusion	p. 131
Table of Contents provided by Ingram. All Rights Reserved.

Develop Your Assertiveness, 2nd Edition

Creating Success Series

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How to return your order

Defective items

You Can Find This Book In

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