Working Relationships

Using Emotional Intelligence to Enhance Your Effectiveness with Others

By: Bob Wall

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Paperback | 15 March 2008 | Edition Number 1

At a Glance

Paperback
256 Pages

Edition Type
Revised

Age
0

Dimensions(cm)
22.8 x 15.4 x 1.6

Paperback

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Newly revised and expanded, Working Relationships provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork, and get along with friends and foes at work. Building on the commonsense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers, regardless of job type, level of education, and scope of responsibility. Through a powerful EQ lens, he re-examines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organisations. Packed with over 30 worksheets and tools, including seven new exercises on EQ, Working Relationships profiles Loreal, Bell Labs, the US Air Force, and other business leaders to illustrate the compelling results that organisations and individuals have achieved by putting EQ to work in the workplace.

Industry Reviews

Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance. - ForeWord

Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can t help learning from. - Books24x7.com

Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company. - Soundview Executive Book Summaries

Offering practical advice on how to diplomatically solve interpersonal problems. - Orange County Register

A good book to read and re-read. - Ethical Management

Highly recommended for anyone who can't seem to get ahead and cannot figure out why. - The Midwest Book Review

Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work. - Choice

The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference. - Business Book Review

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You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies Business & Management Office & Workplace Working Patterns & Practices Psychology Occupational & Industrial Psychology Family & Health Relationships & Families: Advice & Issues Social Psychology

Management & Management Techniques Management Decision Making Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success

List of Exercises and Tools	p. ix
Introduction to the Revised Edition	p. xi
Preface	p. xiii
Acknowledgements	p. xix
About the Author	p. xxi
Emotional Intelligence and Relationships at Work
Working Together	p. 3
Why Sheer Brainpower Doesn't Guarantee Success	p. 13
The Personal Challenges of Working Relationships
Working with Friends and Colleagues	p. 37
The Challenge of Conflict	p. 55
When Behavior Falls Short of Good Intentions	p. 69
When You Are Your Own Worst Enemy	p. 83
Taking the Mystery out of Team Development
Building Teams and Professionalizing Conflict	p. 103
Participating in Decision Making	p. 123
Developing Influence and Making Things Happen
Emotional Intelligence: Putting It All Together	p. 147
Preparing for Challenging Conversations	p. 153
Managing the Conversation for Raising Issues	p. 175
Work, Life, and Personal Fulfillment
Living Up to Your Aspirations	p. 199
Deepening Your Relationships	p. 209
Notes	p. 225
Index	p. 227
Table of Contents provided by Ingram. All Rights Reserved.

Working Relationships

Using Emotional Intelligence to Enhance Your Effectiveness with Others

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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