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Visual Thinking at Work

By: Moez Ben Kadhi

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eBook | 5 December 2025

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In the grand narrative of industrial history, the shift from manufacturing to knowledge work marked a profound transformation in how value is created. Yet, this shift introduced a subtle but devastating problem: the invisibility of work. On a 20th-century factory floor, a bottleneck was unmistakable. If the painting station in a car factory were slower than the assembly station, a physical pile of unpainted car doors would accumulate, creating a towering, tangible monument to inefficiency. Managers could walk the floor, see the pile, and immediately understand where the system was failing.