Consumers are rapidly leaving their banks in favor of institutions that are lower-cost and more consumer-centric--and flocking to new institutions that are not even banks, but possess a superior customer proposition. Electronic payments are the future. Thought leader in financial innovation for PayPal Dan Schatt covers what banks must learn to compete and thrive in this new environment. This book covers: Industry leaders PayPal, Google, Square, and Facebook, along with new up and comers--to show how banks can partner and accelerate innovation. The changing landscape of the retail point of sale and the need for banks to partner with digital wallet providers. What capabilities banks should truly own and which they should outsource. Where revenue may be derived in the future and how to shift gears to focus on greenfield market opportunities versus non-profitable markets. Best practices that banks can employ on their digital channels that can make their customer experience similar to some of the best commerce websites out on the market today. The latest and scariest type of innovators --prepaid card companies and online companies that outsource their regulatory requirements to financial institutions--and how banks can beat them at their own game.
