The Problem Solving Journey

Your Guide To Making Decisions And Getting Results

By: Chris Hoenig

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Paperback | 27 October 2000 | Edition Number 1

At a Glance

Paperback
320 Pages

Dimensions(cm)
23.5 x 16.51 x 1.91

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In an economy where knowledge is power, no one can expect to succeed without the ability to solve problems-to gather information, weigh options, make decisions, and take effective action. Drawing from his practical expertise in information management, Chris Hoenig offers a hands-on guide to the art and science of problem solving-featuring examples of successful problem solvers such as Colin Powell and Lou Gerstner, and leading organizations as diverse as VISA, the Orpheus Chamber Orchestra, and NASA. Using a wide variety of diagnostics, self-assessment tools, and other interactive elements, Hoenig helps you identify your own problem-solving profile and navigate the six dimensions of the problem-solving journey, from "creating the mindset" to "delivering the results." For executives and entrepreneurs, front-line supervisors and project leaders, The Problem Solving Journey will be an indispensable resource.

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Non-Fiction Business & Management Management & Management Techniques Management Decision Making Miscellaneous Items Reference, Information & Interdisciplinary Subjects Research & Information Decision Theory Business Strategy

Preface	p. xi
Acknowledgements	p. xv
Introduction the Spirit of the Journey	p. xvii
Generate the Mindset	p. 0
Turn Problems into Opportunities: From Doubt to Possibility	p. 8
Commit to the Summit: From Possibility to Commitment	p. 14
Create Strength Out of Vulnerability: From Commitment to Confidence	p. 19
Have It Both Ways: From Confidence to Determination	p. 24
Transcend Limits: From Determination to Innovation	p. 28
Characteristics of an Innovator	p. 32
Know the Territory	p. 35
Know What and How to Know: From Ignorance to Information	p. 44
Spot the Patterns: From Information to Focus	p. 51
Assess the Players and Stakes: From Focus to Interests	p. 57
See the Whole, but Get to the Heart: From Interests to Understanding	p. 62
Learn to Learn: From Understanding to Learning	p. 68
Characteristics of a Discoverer	p. 73
Build the Relationships	p. 77
Conversation is King: From Isolation to Communication	p. 88
Give and Take: From Communication to Relationships	p. 94
Develop Yourself Through Others: From Relationships to a Core Team	p. 99
Cultivate a Network: From a Core Team to a Network	p. 104
All for One and One for All: From a Network to a Living Community	p. 109
Characteristics of a Communicator	p. 114
Manage the Journeys	p. 117
Solve the Right Problems at the Right Time: From Disorientation to Selection	p. 127
Choose Where to Go and How to Get There: From Selection to Direction	p. 134
Define Success: From Direction to Defining Success	p. 140
Plan for Chance: From Defining Success to Planning	p. 145
Lead the Way: From Planning to Leadership	p. 149
Characteristics of a Playmaker	p. 153
Create the Solutions	p. 157
Find the Right People for the Right Work: From a Void to a Team	p. 167
Get the Tools to Do the Job: From a Team to Capability	p. 172
Target and Conserve Scarce Resources: From Capability to Resources	p. 177
Get the Right Information to the Right People: From Resources to Intelligence	p. 181
Design Solutions That Evolve: From Intelligence to Evolution	p. 186
Shift the Balance of Power: From Evolution to Power	p. 190
Characteristics of a Creator	p. 196
Deliver the Results	p. 201
Simplify and Specify: From Drift to Action	p. 211
Set the Pace, and Pilot a Course: From Action to Rhythm	p. 216
Make the Right Decisions at the Right Time: From Rhythm to Momentum	p. 220
Optimize Risk and Return: From Momentum to Value	p. 225
Fail Small and Early to Win Big Later: From Value to Scale	p. 231
Maintain an Edge: From Scale to Advantage	p. 237
Characteristics of a Performer	p. 241
The Guide to the Guide	p. 244
Sources	p. 265
List of Figures	p. 277
Index	p. 279
Table of Contents provided by Publisher. All Rights Reserved.

The Problem Solving Journey

Your Guide To Making Decisions And Getting Results

At a Glance

Paperback

Shipping

How to return your order

Defective items

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