The EQ Difference

A Powerful Plan For Putting Emotional Intelligence To Work

By: Adele Lynn

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Paperback | 19 November 2004 | Edition Number 1

At a Glance

Paperback
274 Pages

Age
17+

Grade
12+

Dimensions(cm)
23.0 x 15.5 x 2.0

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Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work.

The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives.

Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention - all keys to stronger bottom line results.

About the Author

Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers , The Emotional Intelligence Activity Book and The EQ Difference.

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You Can Find This Book In

Non-Fiction Self-Help, Personal Development & Practical Advice Popular Psychology Psychology Psychology: Emotions Advice on Careers & Achieving Success Lifestyle & Fashion Cosmetics, Hair & Beauty Earth Sciences, Geography, Environment, Planning Earth Sciences Miscellaneous Items Business & Management

Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Office & Workplace Occupational & Industrial Psychology Economics, Finance, Business and Management

Preface: Your Inner Bird Dog	p. v
Acknowledgments	p. ix
Emotions: The Fuel of Life
The Connection Among Behavior, Feelings, and Performance	p. 3
The Mystery of Human Behavior	p. 14
The Way We are Wired	p. 22
Emotions: What are They?	p. 28
Rewiring for Greater Performance and to Live Our Intentions	p. 34
The Five Areas of Emotional Intelligence	p. 39
Training Your Self-Coach
The Doorway to Emotional Intelligence	p. 45
Step 1: Observe	p. 50
Step 2: Interpret	p. 79
Step 3: Pause	p. 99
Step 4: Direct	p. 105
Step 5: Reflect	p. 140
Step 6: Celebrate	p. 151
Step 7: Repeat	p. 160
Five Areas of Emotional Intelligence at Work
Self-Awareness and Self-Control at Work	p. 165
Empathy at Work	p. 185
Social Expertness at Work	p. 197
Personal Influence at Work	p. 213
Mastery of Purpose and Vision at Work	p. 230
Bibliography	p. 251
Letter to Readers	p. 253
Index	p. 255
Table of Contents provided by Ingram. All Rights Reserved.

The EQ Difference

A Powerful Plan For Putting Emotional Intelligence To Work

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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