Role Competency Matrix

A Step-By-Step Guide to an Objective Competency Management System

By: Mahesh Kuruba

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eText | 6 July 2019

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This book discusses the Role Competency Matrix (RCM), a competency management system framework that helps organizations to quantify and manage workforce competencies and align them to business needs. An objective and transparent system for both employees and managers alike, the RCM helps managers make quantitative decisions to develop strategies for staffing needs, competency development, career progression and succession planning in the workforce. It also helps employees to identify the roles suited to their aspirations and capabilities and to take responsibility for their development.

"The right people for the right roles" is key to effective workforce management, and workforce competencies must be optimally deployed to improve productivity, enhance job satisfaction and reduce attrition. At the same time, information technology (IT) businesses are under constant pressure to respond quickly to the ever-changing technology and business trends. Although, some organizations take a myopic "hire and fire" approach, in order to succeed, an organization must continually upgrade its workforce's competencies in line with new demands.