Problem Management

An implementation guide for the real world

By: Michael G. Hall

Write A Review

Paperback | 26 November 2014

At a Glance

Paperback
190 Pages

Dimensions(cm)
24.41 x 16.99 x 1.02

Paperback

$69.29

or 4 interest-free payments of $17.32 with

Ships in 5 to 7 business days

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Industry Reviews

Michael covers problem management from soup to nuts. Regardless of the maturity of your problem management process, this book will improve it. A must read!

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.