Practical Responses to Real Problems

Quiet Leadership

Six Steps to Transforming Performance at Work

Tribal Leadership

Leveraging Natural Groups to Build a Thriving Organization

Service Profit Chain

How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Hypercompetition

If Only We Knew What We Know

The Transfer of Internal Knowledge and Best Practi

Fair Play

Managing Customer Value

Creating Quality and Service That Customers Can Se

The Synergy Trap

Copies in Seconds

How a Lone Inventor and an Unknown Company Created the Biggest Communication Breakthrough Since Gutenberg--Chester Carlson and the Birth of the Xerox Machine

Moral Dimension

Toward a New Economics

Service Breakthroughs

Intelligent Enterprise

A Knowledge and Service Based Paradigm for Industr

Economic Principles

The Masters and Mavericks of Modern Economics

Managing with Dual Strategies

Bullseye!

Hitting Your Strategic Targets Through High-Impact

Quality Wars

The Triumphs and Defeats of American Business

Fat and Mean

The Corporate Squeeze of Working Americans and the

Connected Corporation

How Leading Companies Manage Customer-Supplier All

Markets and Majorities

Competitive Strategy

Techniques for Analyzing Industries and Competitors

Competitive Advantage

Creating and Sustaining Superior Performance

Competitive Advantage of Nations

Creating and Sustaining Superior Performance

Where Does the Money Go?

Your Guided Tour to the Federal Budget Crisis

The Hard Truth About Soft Skills

Soft Skills for Succeeding in a Hard Wor