Lean Technical Communication

Acknowledgements

List of Figures

Preface

Part One

Chapter 1: Toward Sustainable Program Innovation

• Terms Key to Our Inquiry into Programmatic Work: Disruption, Resilience, Sustainability, and Innovation

• Disruption
• Resilience and Sustainability
• Innovation
• On Modeling a Lean Technical Communication Program: The Book's Plan

Chapter 2: A Model of Lean Technical Communication

• Seven Tenets of Lean Technical Communication

• Value not Deficit
• Innovates and Disrupts
• Rooted in Local Needs and Aims at Social Responsibility
• Regulates Cost
• Engages Sustainability
• Promotes Efficiency
• Enhances Visibility
• Tenets and Tensions: Four Continuums that Frame Programmatic Practices

• Standardization/Flexibility
• Discipline/Department
• Global/Local
• Dependency/Autonomy

Chapter 3: On Crafting Lean Change that Endures

• Relationships and Pathways for Lean Programmatic Work

• Boundary Work as Making
• Stewardship as Maintaining
• Expand or Face Cuts: A Hypothetical Scenario

• Narrative
• Analysis: Lean Goals and Pathways at Work in the Video Option
• Heuristics for Enacting, Maintaining, and Assessing Lean Change

Figure: The Big Picture—Connecting Tenets, Tensions, Phases, and Cases

Part Two

Chapter 4: Program Classifications. Standards, and Funding Models—An On-the-Ground Case

• Florida's Performance Based Funding Infrastructure
• Classifications and Standards as Sites of Resistance
• Boundary Objects in the Florida Funding Ecology

• Programs of Strategic Emphasis
• Critical Interventions Through Boundary Objects

• Lean Futures

Chapter 5: Program Facilities and Sustainable Computing Infrastructures—An On-the-Ground Case

• Environmental Impacts of IT
• Sustainable Computing Infrastructure as Boundary Infrastructure

• Standardization/Flexibility
• Dependency/Autonomy
• Discipline/Department
• Global/Local

• Lean Futures

• Assessing Lean Facilities

Chapter 6: Developing Lean and Sustainable Pedagogy for Sustainable Communities—An On-the-Ground Case

• Planning Community-Based Projects: Intersecting Considerations for Sustainable Pedagogy
• Lean and Sustainable Pedagogy in the Technical Communication Classroom: Two Projects

• Project 1: Writing for the Public
• Project 2: Usability and UX
• Talking Assessment

• Conclusion: Implications of Lean and Sustainable Pedagogies

Chapter 7: By Way of a Conclusion: Toward A Lean and Sustainable Future

• Goals of Lean Technical Communication
• Lean Innovation and Emerging Technologies
  Lean Curricular Structures
• Lean Sustainability
• Concluding Thoughts

Reference List