Frequently Asked Questions

First time ordering online?

Great! Booktopia has 100, 000s of discounted Books, audiobooks, DVDs and ebooks for you to choose from. We post Australia-wide for only $9.99 per order. We offer a range secured payment methods including credit card, PayPal, cheque, money order or bank transfer. Here is a list of instructions on how to make your first order on our website:

  • Go to the page of the product that you'd like to buy.
  • Click on blue BUY NOW button to add it toy your shopping cart.
  • If you wish to add more items to your cart, click on CONTINUE SHOPPING to continue to browse the site.
  • When you are ready to complete your purchase, click on the blue CHECKOUT button.
  • Review the list of items in your cart. You can change the quantities of the items or click the x button on the right-hand side to remove items you don't want to buy. When you are ready click on the blue CHECKOUT button on the bottom right.
  • Fill the information on the right-hand side of the page under "New To Booktopia" including your name, email address and password for your new account. Then click the grey CONTINUE button below.
  • Type in your contact number at the top of this page then click 'add new billing address' below on the right hand side. In the box that pops up, fill in your address details and click SAVE. If you wish to ship to another address, click on Ship to a different address on the left complete all the required fields and click SAVE.
  • Click CONTINUE CHECKOUT to complete the Delivery Instructions. Before selecting Express Post you will need to check that your address is in Australia Post's Express Post Delivery Network.
  • Click CONTINUE CHECKOUT for Payment and Review.
  • Next review your order, check shipping details, if applicable enter and apply your promotion or gift certificate, store discount code and proceed down the page to the Payment Information section.
  • Select your payment option. If paying by Credit Card complete the required information, acknowledge the Terms of Business by ticking the box at the bottom and click SUBMIT ORDER to complete your order. If paying by PayPal refer to the detailed section by clicking here.
  • If you choose any of the "Other Payment Options" (Cheque, Money Order, Fax or Bank Transfer), all relevant information on where to transfer, send or fax your payment will be provided after you have clicked on SUBMIT ORDER.
  • You order is completed and you are emailed a confirmation.

If you decide you need to change or cancel the order please contact us either by Live Chat or by message via our Help Centre within one business day of submitting the order.