Conversations with Things

UX Design for Chat and Voice

By: Diana Deibel, Rebecca Evanhoe, Kat Vellos (Foreword by)

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eText | 20 April 2021

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Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human-centered—because everyone deserves to be understood, especially you.