Preface.
Acknowledgments.
Chapter 1: The Current State of the Balanced Scorecard.
The Road Ahead.
Why the Balanced Scorecard Has Risen to Prominence.
The Balanced Scorecard.
Is the Balanced Scorecard Here to Stay?
Chapter 2: First Things First.
Why Balanced Scorecard and Why Now?
Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship.
Self-Assessment Questions.
Chapter 3: Before You Measure.
Your Balanced Scorecard Team.
Balanced Scorecard Training.
Getting the Word Out: Communication Planning.
Terminology and the Balanced Scorecard.
Your Balanced Scorecard Implementation Plan.
Chapter 4: Strategy Maps.
Developing the Strategy Map.
Personalizing Your Strategy Map.
Chapter 5: Measures, Targets, and Initiatives.
Performance Measures.
Adding Meaning to Measurement through the Use of Targets.
Mapping and Prioritizing Organizational Initiatives.
Chapter 6: Cascading the Balanced Scorecard to Drive Organizational Alignment.
Developing Implementation Principles for Cascading Success.
Understanding the Highest-Level Balanced Scorecard.
Cascading Is Based on Influence.
Reviewing Cascaded Balanced Scorecards.
Chapter 7: Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance.
Strategic Resource Allocation: The Balanced Scorecard and Budgeting.
Linking Pay with Performance:The Balanced Scorecard and Compensation.
The Balanced Scorecard and Corporate Governance.
Chapter 8: Sharing Balanced Scorecard Results: Reporting and Strategy-Centered Management Meetings.
Reporting Balanced Scorecard Results.
The Strategy-Centered Management Meeting.
Appendix 8A: Choosing Balanced Scorecard Software.
Chapter 9: Building the Balanced Scorecard at Aliant, Inc.
Pouring a Foundation for Balanced Scorecard Success.
Aliant's Strategy Map, Performance Measures, Targets, and Initiatives.
Cascading the Balanced Scorecard to Build Organizational Alignment.
Reporting Balanced Scorecard Results.
Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation.
Aliant's Balanced Scorecard Results.
Index.
