Working with People

Part 1: Framing the RelationshipChapter 1: Working Towards ChangeExperiences of human adversity Why do we have human services? Who is involved in human service work? Core values in the client-social worker relationship Transforming values into practice Chapter 2: Understanding Communication and Change Understanding communication Communication as a process Verbal communication processesNon-verbal communication processesIndividual and collective communication processesChapter 3: Theorising Communication and Change The influences on our listeningParadigms and worldviews Theoretical knowledge Factual knowledge Stages of change Consumer perspectives Practice knowledge or wisdomA multidimensional approachPart 2: Forming the RelationshipChapter 4: Skills for Your 'Use of Self' Why the 'use of self ' is an important concept for social workers Your use of self in context The purpose of your agency Chapter 5: Self-Care Skills Self-care: Managing the impacts of your workSupervision Debriefing and psychological first aid Chapter 6: Engagement SkillsPreparing to meet Confidentiality Using self-disclosure Part 3: Focusing your Communication Chapter 7: Listening and Questioning Skills The task of establishing the story What other verbal skills can I use to establish and clarify the story? Chapter 8: Reflecting Skills: Paraphrasing and Summarising Building a deeper understanding of people's experiences Active listening in practice Chapter 9: Assessment Skills Moving towards an assessment formulation Who is the assessment for? What are some of the challenges in the assessment process? What assessment frameworks are used? A multidimensional assessment framework What interventions are used? How do we set the goals for the work? Chapter 10: Ethical Decision-Making and Risk Assessment Skills Shifting to a focus on risk Threatening behaviour towards self and others Revisiting confidentiality Part 4: Focusing Your Interventions: Skills for Theoretically Informed Practice Chapter 11: Psychodynamic and Cognitive Behavioural Approaches and Skills Psychodynamic approaches to practiceCognitive behavioural approaches to practice Strengths and limitations of these skills Chapter 12: Narrative and Solution-Focused Approaches and SkillsNarrative approaches to practiceSolution-focused approaches to practiceStrengths and limitations of these skills Chapter 13: Feminist and Critical Social Work Approaches and Skills Feminist and critical social work approaches to practice Strengths and limitations of these skills Chapter 14: Mindfulness Approaches and Skills Mindfulness approaches to practiceStrengths and limitations of these skills Chapter 15: Task-Centred and Crisis-Intervention Approaches and SkillsTask-centred approaches to practiceCrisis-intervention approaches to practice Strengths and limitations of these approaches Part 5: Finishing the Work Chapter 16: Ending and Evaluating SkillsThinking about finishing the work The tasks of finishing the work A final word on strengths, optimism and communication