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Working with People : Communication Skills for Reflective Practice - Louise Harms

Working with People

Communication Skills for Reflective Practice

Paperback Published: 6th November 2015
ISBN: 9780195522280
Number Of Pages: 376

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Social workers are committed to making a difference at individual and structural levels. We listen and respond to the unique stories of each person, family, group or community. For this reason, good communication skills are fundamental to engaging and working with others about their needs and rights. Working with People explores the place and challenges of communication, interviewing and counselling skills within the context of social work and human service practice.This book focuses particularly on the following areas of social work practice:Applying a multidimensional approach, which not only acknowledges all the dimensions of an individual's experiences, but also suggests that any responses by practitioners need to be multidimensional, addressing both cause and consequence. Drawing on practitioner experiences this book looks at diverse and uncontrollable settings as expected components of practice, rather than as surprises that interrupt a more controlled counselling approach.Thinking beyond the first point of contact, this book identifies skills across a range of human service work encounters so that you can move beyond the first interview or the first contact point to your assessment formulations and intervention planning.Practising in a critical, reflective way, scenarios and exercises encourage you to think about your own communication style and your approaches to practice with people: how it has developed over your life course, the ways in which it impacts on communication with others.New to this EditionNew chapter exploring mindfulness skills for social work practice which are relevant not only to our direct work with clients, but also to ourselves for our own self-care Integrated case scenarios across many chapters so that you can see the development of skills and interventions, and the diversity of approaches that our practice theories provide us withDiscussion of ethical decision-making as part of our everyday practiceExploration of confidentiality, particularly in relation to situations when it may need to be breachedCulturally safe practice is given more emphasis throughout the textLinks with the application of skills in group work and family practice

Part 1: Framing the RelationshipChapter 1: Working Towards ChangeExperiences of human adversity Why do we have human services? Who is involved in human service work? Core values in the client–social worker relationship Transforming values into practice Chapter 2: Understanding Communication and Change Understanding communication Communication as a process Verbal communication processesNon-verbal communication processes Individual and collective communication processesChapter 3: Theorising Communication and Change The influences on our listeningParadigms and worldviews Theoretical knowledge Factual knowledge Stages of change Consumer perspectives Practice knowledge or wisdomA multidimensional approachPart 2: Forming the RelationshipChapter 4: Skills for Your ‘Use of Self’ Why the ‘use of self ’ is an important concept for social workers Your use of self in context The purpose of your agency Chapter 5: Self-Care Skills Self-care: Managing the impacts of your workSupervision Debriefing and psychological first aid Chapter 6: Engagement SkillsPreparing to meet Confidentiality Using self-disclosure Part 3: Focusing your Communication Chapter 7: Listening and Questioning Skills The task of establishing the story What other verbal skills can I use to establish and clarify the story? Chapter 8: Reflecting Skills: Paraphrasing and Summarising Building a deeper understanding of people’s experiences Active listening in practice Chapter 9: Assessment Skills Moving towards an assessment formulation Who is the assessment for? What are some of the challenges in the assessment process? What assessment frameworks are used? A multidimensional assessment framework What interventions are used? How do we set the goals for the work? Chapter 10: Ethical Decision-Making and Risk Assessment Skills Shifting to a focus on risk Threatening behaviour towards self and others Revisiting confidentiality Part 4: Focusing Your Interventions: Skills for Theoretically Informed Practice Chapter 11: Psychodynamic and Cognitive Behavioural Approaches and Skills Psychodynamic approaches to practiceCognitive behavioural approaches to practice Strengths and limitations of these skills Chapter 12: Narrative and Solution-Focused Approaches and SkillsNarrative approaches to practiceSolution-focused approaches to practiceStrengths and limitations of these skills Chapter 13: Feminist and Critical Social Work Approaches and Skills Feminist and critical social work approaches to practice Strengths and limitations of these skills Chapter 14: Mindfulness Approaches and Skills Mindfulness approaches to practiceStrengths and limitations of these skills Chapter 15: Task-Centred and Crisis-Intervention Approaches and SkillsTask-centred approaches to practiceCrisis-intervention approaches to practice Strengths and limitations of these approaches Part 5: Finishing the Work Chapter 16: Ending and Evaluating SkillsThinking about finishing the work The tasks of finishing the work A final word on strengths, optimism and communication

ISBN: 9780195522280
ISBN-10: 0195522281
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 376
Published: 6th November 2015
Publisher: Oxford University Press Australia
Country of Publication: AU
Dimensions (cm): 24.5 x 19.4  x 1.3
Weight (kg): 0.7
Edition Number: 2
Edition Type: Revised

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