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Winning the Outsourcing Game : Making the Best Deals and Making Them Work - Janet Butler

Winning the Outsourcing Game

Making the Best Deals and Making Them Work

By: Janet Butler (Editor)

Hardcover Published: 27th June 2000
ISBN: 9780849308758
Number Of Pages: 352

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It has become increasingly difficult to hire and keep warm bodies, not to mention competent IT personnel. With this in mind, outsourcing ceases to be an option and becomes a necessity. Web hosting, application service providers, and integrating legacy and ERP systems are just three examples of when outsourcing is the rule rather than the exception. Winning the Outsourcing Game: Making the Best Deals and Making Them Work provides the background and a framework to help you develop a sound outsourcing strategy, choose functions to outsource, and effectively manage the risks of using third-party contractors to carry out your company's IT functions.
Typical reasons for outsourcing go beyond simple contingent staffing. Outsourcing is about partnerships between providers and clients. For the partnership to work, the provider must know the business of the client as well as the technologies being outsourced. You need people with specialized knowledge or skills-both technical and industry specific-in leading-edge technologies that are not yet widely deployed. Outsourcing vendors serve as wholesalers of highly specialized talent. They are able to maintain economies of scale without regard to specialization. By deploying these highly skilled specialists to multiple clients, outsourcing providers can justify the enormous expenditures necessary to develop people with specialized skills.
In order to fully employ outsourcing, IT managers must be skilled in such diverse areas as project management, systems analysis and design, contracting, and strategic management. Winning the Outsourcing Game provides a system for understanding these topics and utilizing them to optimize outsourcing relationships. It enables IT managers to develop a sound outsourcing strategy, choose the IT functions to outsource, and effectively manage the risks of using third-party contractors to carry out their company's IT functions.
At some point, every IT manager outsources something. Empire building notwithstanding, everything from programming or system upgrades to entire business applications are outsourced. You outsource the work to get the task done; you cannot outsource the responsibility to make sure the task gets done correctly. The difference between success and failure depends on cutting the right deal and making it work. Winning the Outsourcing Game: Making the Best Deals and Making Them Work covers everything you need to know to make successful outsourcing decisions.

Introductionp. xi
Rules of the Outsourcing Gamep. 1
Making the Decision to Outsource ITp. 3
The Outsourcing Alternativep. 15
Whether to Outsource and Downsizep. 29
A Sensible Approach to Outsourcingp. 45
Outsourcing to Winp. 55
The Essentials for Successful IT Outsourcingp. 57
How to Manage Outsourcing for Best Resultsp. 67
Improving IT Performance as an Outsourcing Alternativep. 83
Outsourcing and Processp. 91
How to Select an Outsourcing Vendorp. 93
A Step-by-Step Guide for Writing a Successful RFPp. 105
Outsourcing IT Servicesp. 123
Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving up the Capability Maturity Modelp. 133
Outsourcing Selective Functionsp. 143
Outsourcing Network Management and Information Systemsp. 145
Outsourced Systems Developmentp. 159
Applications Maintenance Outsourcingp. 169
Support Services Outsourcingp. 177
Outsourcing the Help Desk Functionp. 183
Outsourcing Data Center Performancep. 195
Application Service Providersp. 203
Managing Outsourcingp. 213
Managing Outsourcing through Metricsp. 215
Managing the Risks of Outsourcing Systems Development: Part Ip. 227
Managing the Risks of Outsourcing Systems Development: Part IIp. 235
Managing the Risks of Outsourcing Systems Development: Part IIIp. 245
Audit and Control of Information Systems Outsourcingp. 267
Audit Guidelines for IT Outsourcingp. 279
An Audit of IT Outsourcing: A Case Studyp. 287
Long-Term Strategies for Becoming an Outsourcing Championp. 297
Outsourcing and Long-Term Strategyp. 299
The Effects of Outsourcing on Information Securityp. 307
Indexp. 319
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780849308758
ISBN-10: 0849308755
Series: Best Practices
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 352
Published: 27th June 2000
Publisher: AUERBACH PUBN
Country of Publication: GB
Dimensions (cm): 24.36 x 16.26  x 2.21
Weight (kg): 0.59
Edition Number: 1

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