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What Every Supervisor Should Know : Management & Leadership - Lester Bittel

What Every Supervisor Should Know

Management & Leadership

Paperback Published: 9th September 1992
ISBN: 9780070055896
Number Of Pages: 614

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A practical, point-by-point guide to every major supervisory issue, this sixth edition contains new discussions of such topics as the ways in which recent environmental trends and innovations affect productivity; the impact of competency guidelines, computer surveillance and expanding employee rights on a supervisory's ability to manage; and recent developments in entrapreneurship, no-fault absenteeism, and "new age" business culture. Other features of this edition include checklists to help readers plan their careers, manage time, and cope with stress.

Prefacep. vii
Supervisory Managementp. 1
The Supervisor's Role in Managementp. 2
Coping With Your Unique Environmentp. 28
Supervision and the Management Processp. 44
Planning and Controlp. 63
Making Plans and Carrying Out Policyp. 64
Exercising Control Over People and Processesp. 88
Managing Information and Solving Problemsp. 110
Organizing, Staffing, and Trainingp. 135
Organizing an Effective Departmentp. 136
Staffing With Human Resourcesp. 164
Appraisal of Employee Performancep. 190
Training and Developing Employeesp. 216
Activating the Work Forcep. 243
Motivating People at Workp. 244
The Art and Science of Leadershipp. 266
Effective Employee Communicationp. 288
Managing Problem Performancep. 311
Counseling Troubled Employeesp. 312
Converting Complaints and Conflict Into Cooperationp. 338
How and When to Disciplinep. 362
Improving Departmental Productivityp. 381
Improving Productivity and Innovationp. 382
Building a Higher Quality of Performancep. 406
Controlling Costs and Budgetsp. 428
Legal Concerns of Supervisionp. 447
Equal Opportunity Under the Lawp. 448
Employee Safety and Health Under OSHAp. 474
The Supervisor's Role in Labor Relationsp. 502
Personal Development Portfolio: Toward Mastery of Your Jobp. 525
Bootstrapping Your Career in Supervision and Management: With 22 Action Planning Checklistsp. 559
Appendixesp. 591
Indexp. 599
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780070055896
ISBN-10: 0070055890
Series: Management & Leadership
Audience: General
Format: Paperback
Language: English
Number Of Pages: 614
Published: 9th September 1992
Country of Publication: US
Dimensions (cm): 23.5 x 19.1  x 3.1
Weight (kg): 1.21
Edition Number: 6
Edition Type: Revised

Earn 151 Qantas Points
on this Book