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Voice User Interface Design - James P. Giangola

Hardcover Published: 2nd February 2004
ISBN: 9780321185761
Number Of Pages: 368

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This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment.

The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application.

A companion Web site provides audio clips for each example: www.VUIDesign.org

The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities.



About the Authors and Radio Rexp. xvii
Prefacep. xxi
Introduction
Introduction to Voice User Interfacesp. 1
Overview of Spoken Language Technologyp. 15
Overview of the Methodologyp. 33
Definition Phase: Requirements Gathering and High-Level Design
Requirements and High-Level Design Methodologyp. 45
High-Level Design Elementsp. 63
Creating Persona, by Designp. 75
Sample Application: Requirements and High-Level Designp. 85
Design Phase: Detailed Design
Detailed Design Methodologyp. 103
Minimizing Cognitive Loadp. 119
Designing Promptsp. 133
Planning Prosodyp. 171
Maximizing Efficiency and Clarityp. 205
Optimizing Accuracy and Recovering from Errorsp. 217
Sample Application: Detailed Designp. 229
Realization Phase: Development, Testing, and Tuning
Development, Testing, and Tuning Methodologyp. 245
Creating Grammarsp. 257
Working with Voice Actorsp. 275
Sample Application: Development, Testing, and Tuningp. 297
Conclusionp. 311
Appendixp. 313
Bibliographyp. 315
Indexp. 325
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9780321185761
ISBN-10: 0321185765
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 368
Published: 2nd February 2004
Publisher: Pearson Education (US)
Country of Publication: US
Dimensions (cm): 23.4 x 18.0  x 2.7
Weight (kg): 0.71
Edition Number: 2900