Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
|Commit to Lean||p. 15|
|Choose the Value Stream||p. 33|
|Learn About Lean||p. 41|
|Map the Current State||p. 55|
|Identify Lean Metrics||p. 69|
|Map the Future State--Customer Demand||p. 83|
|Map the Future State--Continuous Flow||p. 99|
|Map the Future State--Leveling||p. 121|
|Create Kaizen Plans||p. 135|
|Implement Kaizen Plans||p. 161|
|Table of Contents provided by Rittenhouse. All Rights Reserved.|
Number Of Pages: 176
Published: 20th February 2003
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 27.9 x 21.6 x 1.27
Weight (kg): 0.54
Edition Number: 1