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Value Stream Management for the Lean Office : Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas - Don Tapping

Value Stream Management for the Lean Office

Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Paperback Published: 20th February 2003
ISBN: 9781563272462
Number Of Pages: 176

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Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Overviewp. 1
Introductionp. 7
Commit to Leanp. 15
Choose the Value Streamp. 33
Learn About Leanp. 41
Map the Current Statep. 55
Identify Lean Metricsp. 69
Map the Future State--Customer Demandp. 83
Map the Future State--Continuous Flowp. 99
Map the Future State--Levelingp. 121
Create Kaizen Plansp. 135
Implement Kaizen Plansp. 161
Glossaryp. 147
Referencesp. 153
Indexp. 157
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9781563272462
ISBN-10: 1563272466
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 176
Published: 20th February 2003
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 27.9 x 21.6  x 1.27
Weight (kg): 0.55
Edition Number: 1