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Value-Driven Bank : Strategies for Total Market Satisfaction - R. Eric Reidenbach

Value-Driven Bank

Strategies for Total Market Satisfaction

Hardcover

Published: 19th April 1995
Ships: 7 to 10 business days
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RRP $80.00
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Business as usual simply will not work in today's banking environment. In fact, many of the problems facing the commercial banking industry have resulted from current bank management practices. The Value Driven Bank clearly articulates a blueprint for change - a change that will enable your bank to leverage superior customer value into greater profitability and market leadership.
Becoming the outstanding value deliverer begins with a vision of value excellence that transcends the entire organization. This vision becomes a critical component in the value infrastructure focusing the bank on three key strategies: the identification, creation, and maintenance of a value advantage.
The value quiz tests your bank's value quotient and its capacity to become a deliverer of outstanding financial services value. An easy to read, step-by-step model discusses the various value tools and takes you to a final compelling chapter on one of the most difficult issues facing bank management today - how to change to survive.

List of Figures and Tablesp. v
Introductionp. ix
Toward a New Philosophy of Businessp. 1
In Search of a Philosophy of Businessp. 3
Customer Value--The New Philosophyp. 15
The Value Equationp. 21
The Value Equationp. 22
Value Propertiesp. 24
Value Propositionsp. 27
Some Concluding Thoughtsp. 37
The Value Philosophy Paradigmp. 39
The New Paradigmp. 40
Vision/Mission/Culturep. 42
Opportunitiesp. 44
Organizationp. 46
Alignmentp. 50
Valuep. 51
Watch Out for Fadsp. 53
Summaryp. 54
Developing the Value Infrastructurep. 57
Visionp. 58
Missionp. 67
Culturep. 70
Communicationp. 72
Putting It All Togetherp. 73
Some Closing Commentsp. 74
Identification of Value Opportunitiesp. 77
Delivering Valuep. 78
Why Plan?p. 79
Identification of Value Opportunitiesp. 82
Summaryp. 102
Strategic Value Measurementp. 107
Financial and Strategic Healthp. 108
Summaryp. 125
The Value Matrixp. 127
The Value Matrixp. 128
Operationalizing the Value Matrixp. 133
The Vulnerability Indexp. 136
Identifying Value Differentials in Customer Groupsp. 140
Some Concluding Commentsp. 146
The Value Delivery System: Value Mappingp. 147
The Rationale for Value Mappingp. 148
Summaryp. 166
Continuous Value Improvement: The Art and Science of Doing What Mattersp. 167
Tenets of Value Integrationp. 168
Upping the Antep. 176
Continuous Improvement Processp. 181
Summaryp. 183
Change: At Your Own Riskp. 187
Philosophyp. 188
Organizationp. 193
Paradigm Constructionp. 194
Some Closing Thoughtsp. 202
Indexp. 205
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9781557387738
ISBN-10: 1557387737
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 232
Published: 19th April 1995
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.5 x 15.88  x 2.54
Weight (kg): 0.5