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Using Communication Technology : Creating Knowledge Organizations - Bettina S. T. Buchel

Using Communication Technology

Creating Knowledge Organizations

Hardcover

Published: 13th March 2001
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Communication technology not only changes the face of organizations, but can support organizations in their strive to become learning organizations. In Using Communication Technology , Bettina Buchel examines the relationship between information technology and organizations from a range of perspectives, and highlights the managerial implications stemming from this relationship. Analysis is based on theoretical work in organizational studies, management and computer science, and draws upon case studies from companies in Europe and Asia. This book provides managers with guidelines for individual choice among communication media and goes on to suggest means of evaluating the outcome of communication technology strategy. The author shows how organizational use of communication technologies can lead the way towards the creation of knowledge organizations.

'This book investigates an area that currently appeals greatly to researchers both in management and information systems. Bettina's approach to examining the relation between the new communication technology and organizations from the viewpoint of information-processing is both comprehensive and insightful...the book is well researched and the empirical findings of particular interest. All in all, this is a timely book that will no doubt contribute significantly to research in this area.' - Soumitra Dutta, The Roland Berger Chaired Professor of E-Business and IT, Dean of Technology and e-Learning, INSEAD

List of Tablesp. vii
List of Figuresp. ix
Prefacep. x
Acknowledgementsp. xi
Communication Technology and Organizationsp. 1
Communication technology-induced changes in information processingp. 1
Communication technologyp. 5
Relationship between communication technology and organizations: theoretical perspectivesp. 8
Multiple levels of analysisp. 12
Knowledge Workers' Choices of Communication Technologyp. 15
Theoretical perspectives on media choicep. 15
An integrative model of media choicep. 32
Managerial implicationsp. 35
Communication Technology and Organizational Designp. 41
Features of communication technologyp. 41
The organizational design framework from an information-processing perspectivep. 42
Managerial Implicationsp. 73
Communication Technology and Organizational Learningp. 81
Organizational learning and information processingp. 81
Media choicep. 83
Media choice and organizational learningp. 87
Knowledge development and communication technologyp. 101
Managerial implicationsp. 103
Communication Technology and Successp. 114
The relative nature of successp. 114
A framework for measuring communication technology successp. 117
The chain of communication technology measuresp. 132
Managerial implicationsp. 134
A Dynamic Model of Communication Technology Employmentp. 143
Communication technology as a moderating variablep. 143
The dynamic modelp. 144
Managerial implicationsp. 148
Assumptions about Organizationsp. 153
Origins of Information Processingp. 154
Interview Results for the Comparative Study of the Impact of Communication Technology on Organizations in Nepal, Thailand and Singaporep. 156
A Case Study of Communication Technology Use in Chinese Trademark Agenciesp. 159
Terminologyp. 162
Notesp. 163
Bibliographyp. 167
Indexp. 182
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780333929506
ISBN-10: 0333929500
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 184
Published: 13th March 2001
Publisher: SPRINGER VERLAG GMBH
Country of Publication: GB
Dimensions (cm): 22.2 x 14.83  x 1.65
Weight (kg): 0.36
Edition Number: 1