In the current turbulent business environment, there is a premium on trust. It has become a much desired resource in business organizations, but at the same time it has remained a very elusive idea. How to build and preserve trust, how to cope with opportunism and distrust, and how they affect organizational performance are crucial problems. This original book is the first to offer a wide-ranging study of trust within and between
organizations from the perspective of several social and management sciences. The specially commissioned contributionsmany from well-known expertscombine theoretical analysis of problems around trust with empirical study in a range of different organizations in contexts such as China, Japan, India, the US, as
well as several European countries. The many issues covered by the book include the relationship between trust and power, trust and law, how to build trust where there was previously none, the impact of trust on performance, and the fragility of trust in different societal contexts. The wide theoretical scope, together with the range of organizational settings and the rich empirical detail of behaviour around trust and opportunism, make this an important and instructive
`An excellent and comprehensive approach to the study of trust. The book offers a wide and well argued series of articles on trust and the degree to which it affects business effectiveness, An excellent treatment of the subject with some interesting lessons for those academics, consultants and practicioners who think that there is only one viable model of interfirm relationship.'
Peter Stannack, Supply Management
`The book is clear and engaging, targeted at an academic audience but suitable also for practitioners and general interest given some basic knowledge of organisation science and proclivity for concepts.'
Personnel Review, Vol. 32 No. 5.
Christel Lane: Introduction: Theories and Issues in the Study of Trust
1: Joerg Sydow: Understanding the Constitution of Interorganizational Trust
2: Cynthia Hardy, Nelson Phillips, and Tom Lawrence: Distinguishing Trust and Power in Interorganizational Relations: Forms and Facades of Trust
3: Mari Sako: Does Trust Improve Business Performance?
4: Julia Porter Liebeskind and Amalya Oliver-Lumerman: From Handshake to Contract: Intellectual Property, Trust, and the Social Structure of Academic Research
5: Simon Deakin and Frank Wilkinson: Contract Law and the Institutional Reproduction of Trust
6: David Marsden: Understanding the Role of Inter-Firm Institutions in Sustaining Trust within the Employment Relationship
7: Horst Kern: Lack of Trust, Surfeit of Trust: Some Causes of the Innovation Crisis in German Industry
8: John Humphrey: Trust and the Transformation of Supplier Relations in Indian Industry
9: John Child: Trust and International Strategic Alliances: the Case of Sino-Foreign Joint Ventures
10: George Brenkert: Trust, Morality, and International Business
Reinhard Bachmann: Conclusion
Number Of Pages: 352
Published: 1st March 1998
Country of Publication: GB
Dimensions (cm): 24.13 x 15.7
Weight (kg): 0.67