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TQM in Action : A Practical Approach to Continuous Performance Improvement - John Pike

TQM in Action

A Practical Approach to Continuous Performance Improvement

Paperback Published: 30th November 1995
ISBN: 9780412715303
Number Of Pages: 384

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The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.

Preface to the first edition
The Need for TQM
Total Quality Management
Approaches to the implementation of TQM
A Tailored Approach to Implementation
The Seven-P process: A practical approach
Getting started
Getting organized
Managing the continuous improvement process
Making it stick
Three Implementing Total Quality Management: A Case Study
App. A: Useful addresses
App. B: Glossary of terms
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780412715303
ISBN-10: 0412715309
Audience: General
Format: Paperback
Language: English
Number Of Pages: 384
Published: 30th November 1995
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6  x 2.01
Weight (kg): 0.54
Edition Number: 2
Edition Type: Revised