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Towards Knowledge Portals : From Human Issues to Intelligent Agents - Brian Detlor

Towards Knowledge Portals

From Human Issues to Intelligent Agents

Hardcover Published: 31st March 2004
ISBN: 9781402020537
Number Of Pages: 234

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Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.

Foreword
Preface
Portals and Knowledge Work
Knowledge Work
Knowledge Portals
Information Behaviour
Conclusion
The Knowledge Portal Framework
Introduction
Expertise
Barriers to Knowledge Portal Adoption and Use
Knowledge Portal Implementations
The Knowledge Portal Framework
Research Investigation
Conclusion
Users and Knowledge Portals
Introduction
Knowledge Portal Case Study Results
Knowledge Portals and Communities of Practice
Knowledge Portal Adoption and Use
A Participatory Design Approach to Knowledge Portals
Conclusion
The Information Environment and Knowledge Portals
Introduction
Information Environments
Knowledge Portal Case Study Results
Towards Healthy Information Environments
Conclusion
Information Design and Knowledge Portals
Introduction
What is Information Design
Knowledge Portal Case Study Results
Leveraging Information Design
Supporting Browse and Search
Conclusion
Intelligent Agents and Knowledge Portals
Introduction
Intelligent Agents
The Semantic Web
Agent Toolkits
Applications of Agents in Knowledge Portals
An Agent Architecture for Knowledge Portals
Conclusion
Knowledge Portals and Digital Workers
Summary of Chapters
Meta-Analysis
Research Directions and Final Words
References
Name Index
Subject Index
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9781402020537
ISBN-10: 1402020538
Series: Information Science and Knowledge Management
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 234
Published: 31st March 2004
Publisher: Springer-Verlag New York Inc.
Country of Publication: US
Dimensions (cm): 27.9 x 21.0  x 1.91
Weight (kg): 1.17
Edition Number: 5