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Total Quality Management in Human Service Organizations : Sage Human Services Guides - Lawrence L. Martin

Total Quality Management in Human Service Organizations

Sage Human Services Guides

Paperback

Published: 1st October 1993
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Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Quality Management
The New Managerial Wave
What is Total Quality Management (TQM)?
TQM as a Philosophy of Management
Quality as an Organizational Goal
Collecting and Using Customer Quality Data
Understanding and Controlling Variation
Continuous Quality Improvement Through Teamwork
Top Management Commitment
Contractor Involvement
A Plan for Implementing TQM
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780803949508
ISBN-10: 0803949502
Series: Sage Human Services Guides
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 112
Published: 1st October 1993
Country of Publication: US
Dimensions (cm): 21.79 x 13.67  x 0.86
Weight (kg): 0.19