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Total Quality Management : An Executive Guide to Continuous Improvement - Hubert K. Rampersad

Total Quality Management

An Executive Guide to Continuous Improvement

Hardcover Published: 18th January 2001
ISBN: 9783540679677
Number Of Pages: 190

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Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Preface
Introductionp. 1
Total Quality Management approachp. 3
The Problem Solving Disciplinep. 11
The PSD-approachp. 12
Most important tools and techniquesp. 17
Interpersonal skillsp. 57
Communicationp. 57
Interpersonal communicationp. 62
Teamworkp. 73
Team compositionp. 73
Team performance and team developmentp. 77
Conducting effective meetingsp. 81
The role of the team membersp. 86
The role of the leaderp. 87
The Quality Improvement Processp. 105
Process selectionp. 106
Process evaluationp. 118
Process standardizationp. 122
Process improvementp. 123
The TQM-organizationp. 125
Managing changep. 133
Resistance against changep. 133
Cultural changep. 140
Cultural typology according to Harrisonp. 144
Cultural diagnoses according to Hofstedep. 149
An integral step by step plan for continuous improvementp. 151
Concluding commentsp. 175
Bibliographyp. 177
Indexp. 181
About the Authorp. 185
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9783540679677
ISBN-10: 3540679677
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 190
Published: 18th January 2001
Publisher: Springer-Verlag Berlin and Heidelberg Gmbh & Co. Kg
Country of Publication: DE
Dimensions (cm): 23.5 x 15.5  x 1.91
Weight (kg): 1.02