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Total Quality Management : Proceedings of the first world congress - G. K. Kanji

Total Quality Management

Proceedings of the first world congress

Hardcover Published: 31st March 1995
ISBN: 9780412643804
Number Of Pages: 618

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In this book leading experts from all over the world, including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyze and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, education and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is a useful resource for the total quality management journey. It should be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors. This book should be of interest to quality practitioners and senior managers in all organizations.

TQM Principles and Practices
Measuring performance
Leadership and quality strategy
Quality in service
Quality systems and learning culture
Continuous improvement
TQ and statistical applications
Quality in education
Achieving excellence and benchmarking
World class enterprises
Quality culture
Index of contributors
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780412643804
ISBN-10: 0412643804
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 618
Published: 31st March 1995
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 23.5 x 15.5  x 3.81
Weight (kg): 2.34