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Total Quality in Construction Projects : Achieving Profitability with Customer Satisfaction - Ron Baden Hellard

Total Quality in Construction Projects

Achieving Profitability with Customer Satisfaction

Hardcover Published: 1st January 1993
ISBN: 9780727719515
Number Of Pages: 188

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Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects. This book shows that the philosophy and principles of quality management apply just as much to the constructionindustry as adapted to take account of the very different procedures involved. Management theory and practices and the processes relevant to the construction industry are analysed to show that, for total quality management to succeed, teamwork is essential. The client and other parties must change confrontational attitudes and form a harmonious partnership.

* Application of total quality management to the construction industry * Application of total quality management to construction projects * The role of auditing in total quality management * Appendices * * Bibliography * Index

ISBN: 9780727719515
ISBN-10: 0727719513
Series: Achieving Profitability with Customer Satisfaction
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 188
Published: 1st January 1993
Publisher: ICE Publishing
Country of Publication: GB
Dimensions (cm): 23.4 x 15.6  x 1.27
Weight (kg): 0.46