The Textbook of Total Quality in Healthcare

PART I: HISTORY AND OVERVIEW 1. Introduction and Historical Background-A.F. Al-Assaf 2. The United States Healthcare System and Quality of Care-A. Meadors

PART II: PRINCIPLES, TOOLS, AND TECHNIQUES OF TOTAL QUALITY 3. Principles of Total Quality in Healthcare Organizations-A.F. Al-Assaf Sounding Board: Continuous Improvement as an Ideal in Health Care-D. Berwick The Case for Using Industrial Quality Management Science in Health Care Organizations-G. Laffel and D. Blumenthal Total Quality Management for Physicians: Translating the New Paradigm-M. Merry Organizationwide Quality Improvement in Health Care-P. Batalden Articles Misconstrue Joint Commission's Position on Quality Improvement-D. O' Leary A New Look for Quality in Home Care-D. Peters 4. The Implementation of Total Quality- R. Baird, S. Cadenhead, J. Schmele How to Start a Direct Patient Care Team-J. McEachern, L. Schiff, and O. Cogan 5. Data Management for Total Quality-A.F. Al-Assaf

PART III: TOTAL QUALITY ENVIRONMENT 6. Cost and Healthcare Quality-A.F. Al-Assaf Accounting for the Costs of Quality-J. Suver, B. Neumann, and K. Boles 7. The Law, Ethics, and Total Quality-C. Hamilton 8. Total Quality and Management Philosophies-K. Curtis

PART IV: STRATEGIC DIRECTIONS 9. Integration of Total Quality and Quality Assurance-B. Tindill and D. Stewart 10. Outcome Management and TQ-A.F. Al-Assaf 11. Research and Total Quality-J. Schmele

PART V: CASE STUDY 12. Total Quality within the VA Healthcare System: A Case Study-S. Gentling and J. Morrison

Annotated Bibliography-D. Stewart Index