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The Teller's Handbook : Everything a Teller Needs to Know to Succeed - Joan German-Grapes

The Teller's Handbook

Everything a Teller Needs to Know to Succeed

Paperback Published: 1st July 1997
ISBN: 9780786312160
Number Of Pages: 421

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The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.

The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and ""Bankability Basics"" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best ""closes"" for different situations; and ways effective teamwork can help. Don't get left behind

With updated information about current regulations, rules on how to dress for success, and ""red flags"" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.

Preface
Your Investment in the FutureIntroduction
"Bankability" Still
What Is a Teller?
The Elements of Job Success
Personal Pointers
Getting Along with Your Co-Workers
Effective Communications - The Key to Motivating Others
How to Get Ahead
After Working Hours
The Mathematics of Banking
The Bookkeeping of Banking
Knowing and Handling Money
How to Settle
Develop Efficient Work Habits
Opening New Accounts
How to Be Audited Painlessly
Safeguarding Your Cash
Cashing Checks
This Is a Holdup!
Forged, Counterfeit, and Altered Checks
Counterfeit Currency
Defalcations
Cons and Frauds
Security and Customer Courtesy
Handling Emergencies
Know Your Services
Customers Are Important
Dealing with Difficult Situations
Financial Tips for Customers
Selling Is Part of Your Job
Cross-Selling
Your Sales Talk
Glossary
Index
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780786312160
ISBN-10: 0786312165
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 421
Published: 1st July 1997
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 22.9 x 15.2  x 2.2
Weight (kg): 0.61
Edition Number: 6
Edition Type: Revised

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