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The Supervisor's Survival Guide - Kris Cole

The Supervisor's Survival Guide

By: Kris Cole

Paperback Published: 19th May 2014
ISBN: 9781922131713
Number Of Pages: 448

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Written by Kris Cole, Australia's bestselling business and management author, The Supervisor's Survival Guide arms you with the skills you need to manage yourself and others with professionalism, reliability and style. Being a manager or a supervisor is one of the most important, and most difficult, jobs in any organisation. Whether you lead a small or a large team or work in a public, private or not-for-profit enterprise, you're likely to need plenty of tools for dealing with your team and bringing out their best. Filled with tips and ideas on how to do things better, faster and more easily, this book cuts through the mystery of how to be a great manager and teaches you how to lead your team to success.

About the Author

Kris Cole is Australia’s best-selling business author, a management consultant and keynote speaker. She is recognised internationally as a leading authority on productivity, performance management, leadership and effective communication.

PART 1 MANAGING YOURSELF

1 Managing Your Time and Priorities3

2 Developing Effective Working Relationships 25

3 Honing Your Team Leader Skills 61

4 Taking Charge of Your Career 84

PART 2 MANAGING PEOPLE

5 Leading Your Team 113

6 Motivating, Engaging and Retaining Team Members138

7 Recruiting and Inducting Team Members 152

8 Building Peak Performance and Productivity with Informal and Formal Feedback 183

9 Dealing with Underperformance 216

10 Improving Results through Training 233

11 Building a High-Performing Team 258

12 Leading Productive Meetings 289

13 Assigning and Delegating Work to Individuals and Teams 318

PART 3 MANAGING OPERATIONS

14 Knowing Your Customers and Delivering the Quality They Want 337

15 Introducing and Leading Change 358

16 Planning, Solving Problems and Making Decisions 381

17 Innovating Continuous Improvements 410

Acknowledgements 423

Glossary 425

Index 432

ISBN: 9781922131713
ISBN-10: 1922131717
Audience: General
Format: Paperback
Language: English
Number Of Pages: 448
Published: 19th May 2014
Publisher: Woodslane Pty Limited
Country of Publication: AU
Dimensions (cm): 23.0 x 15.0

Earn 70 Qantas Points
on this Book