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The Strategy-Focused Organization : How Balanced Scorecard Companies Thrive in the New Business Environment - Robert S. Kaplan

The Strategy-Focused Organization

How Balanced Scorecard Companies Thrive in the New Business Environment

Hardcover Published: 1st October 2000
ISBN: 9781578512508
Number Of Pages: 416

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In today's business environment, strategy has never been more important. Yet research shows that most companies fail to execute strategy successfully. Behind this abysmal track record lies an undeniable fact: many companies continue to use management processes-top-down, financially driven, and tactical-that were designed to run yesterday's organizations. Now, the creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies-including Mobil, CIGNA, Nova Scotia Power, and AT&T Canada-Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building Strategy-Focused Organizations: (1) translate the strategy to operational terms, (2) align the organization to the strategy, (3) make strategy everyone's everyday job, (4) make strategy a continual process, and (5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements. Presenting a practical, proven framework steeped in rich case study experience, The Strategy-Focused Organization helps solve a universal management problem-not just how to formulate strategy, but how to make it work. Building on one of the most revolutionary business ideas of our time, this important book shows how today's leaders can shape their own companies to meet the challenges and reap the rewards of a new competitive era. Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School. David P. Norton is President of Balanced Scorecard Collaborative, Inc.

Prefacep. vii
Creating the Strategy-Focused Organizationp. 1
How Mobil Became a Strategy-Focused Organizationp. 29
Translating the Strategy to Operational Termsp. 65
Building Strategy Mapsp. 69
Building Strategy Maps in Private Sector Companiesp. 107
Strategy Scorecards in Nonprofit, Government, and Health Care Organizationsp. 133
Aligning the Organization to Create Synergiesp. 161
Creating Business Unit Synergyp. 167
Creating Synergies through Shared Servicesp. 191
Making Strategy Everyone's Everyday Jobp. 211
Creating Strategic Awarenessp. 215
Defining Personal and Team Objectivesp. 233
The Balanced Paycheckp. 253
Making Strategy a Continual Processp. 273
Planning and Budgetingp. 279
Feedback and Learningp. 303
Mobilizing Change Through Executive Leadershipp. 331
Leadership and Mobilizationp. 333
Avoiding the Pitfallsp. 355
Frequently Asked Questionsp. 369
Indexp. 383
About the Authorsp. 399
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9781578512508
ISBN-10: 1578512506
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 416
Published: 1st October 2000
Country of Publication: US
Dimensions (cm): 24.2 x 16.3  x 2.54
Weight (kg): 0.77

Earn 119 Qantas Points
on this Book